Exempt accommodation

Response to this request is long overdue. By law, under all circumstances, Stevenage Borough Council should have responded by now (details). You can complain by requesting an internal review.

Dear Stevenage Borough Council,

This is a request for information under the Freedom of Information Act.

This request concerns “exempt accommodation”. The UK Parliament defines this as: “Supported housing which is exempt from certain Housing Benefit provisions. It is a sector which houses more marginalised groups with support needs, such as recent prison leavers; care leavers; those fleeing domestic violence; and homeless people with substance dependence or mental health issues.”

I understand that housing benefit for people in “exempt accommodation” is paid by the council directly to landlords.

I would like to request the following information:

(1) Please state how much housing benefit has been paid by the council directly to landlords to provide “exempt accommodation” for those in receipt of the benefits. Please provide the figures for each of the past three financial years (2018/19, 2019/20, 2020/21), as well as any available data for 2021/22.

(2) Please provide a list of the 20 landlords that have received the highest amount in housing benefit from the council for providing “exempt accommodation” for those in receipt of the benefits. Again, please provide this information for each of the past three financial years (2018/19, 2019/20, 2020/21) as well as any available data for 2021/22. For each year, please (a) provide the landlord’s full name or company name, (b) state the total amount they received from the council in each year.

I would like to highlight how the Information Commissioner’s Office has previously ruled that this type of information should be disclosed. For example, in 2015, the ICO held that Torbay Council was not entitled to withhold the names of landlords who have directly received the largest amounts of housing benefit. In 2014, the ICO also ruled that Halton Borough Council was wrong to withhold similar information.

I would like to receive the data in an Excel format. If you feel that a substantive response to this request is not possible within a reasonable timeframe, I would be grateful if you could contact me and provide assistance as to how I can refine the request. If you need any clarification, please contact me.

I look forward to receiving a response in 20 working days. Many thanks.

Yours faithfully,

Jenna Corderoy

Customer Service Centre, Stevenage Borough Council

Thanks for emailing our Customer Service team.  We usually aim to respond
within ten working days, however, we are experiencing a high demand for
our services right now, so our response may take a little longer.

 

Don’t forget you can use our website to report, apply and find
information:

 

To report a missed bin or environmental issues click [1]here.

For Council Tax, Housing Benefit or Business Rates click [2]here.

To manage your Housing, Leasehold and Garage accounts click [3]here.

For payments and balances click [4]here.  

 

You may also like to know that our phone lines are also very busy at the
moment.  If your email isn’t urgent and you can wait for our response,
we’d really appreciate it.  This leaves our phone lines available for
those most in need and requiring urgent support.

 

Emergencies – if you have an emergency please call us on 01438 242242
Monday to Friday 8-6 or outside of these hours 01438 314963.

   

To find out how we use, share and process your information, take a look at
our privacy policy on our website: [5]www.stevenage.gov.uk/privacy-policy

 

The information in this E-Mail is intended for the named recipients only.
It may contain privileged and confidential information. If you are not the
intended recipient you must not copy, distribute or take any action or
place reliance on it. If you have received this E-Mail in error, please
notify the sender immediately by using the E-Mail address and then delete
the message. The views expressed in this message are personal and not
necessarily those of Stevenage Borough Council.

Please be aware that E-Mails sent to or received from Stevenage Borough
Council may be intercepted and read by the Council. Interception will only
occur to ensure compliance with Council policies or procedures or
regulatory obligations, to prevent or deter crime, or for the purpose of
essential maintenance or support of the E-Mail system.

Our Privacy Policy has been updated to reflect changes to data protection
legislation and can be viewed at www.stevenage.gov.uk/privacy-policy

Disclaimer

The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby
notified that any disclosure, copying, distribution or taking action in
relation of the contents of this information is strictly prohibited and
may be unlawful.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [6]Click Here.

References

Visible links
1. https://myaccount.stevenage.gov.uk/Forms...
2. https://my.stevenage.gov.uk/publicaccess...
3. https://housingonline.stevenage.gov.uk/o...
4. https://services.stevenage.gov.uk/~?a=pa...
5. http://www.stevenage.gov.uk/privacy-policy
6. http://www.mimecast.com/products/

Customer Service Centre, Stevenage Borough Council

Dear Jenna

Thank you for your recent enquiry.

FOI requests can be made online, providing your name and address with a
description of the requested information. We will aim to respond to all
requests within 20 working days from receipt of the request. All requests
not subject to the Act will be handled in line with our Customer Care
Standards.

I have provided a link to our website here:
[1]https://www.stevenage.gov.uk/about-the-c...

If you have any further enquiries please do not hesitate to contact us.

Kind Regards,

Darcie
Customer Services

You can sign up for a new online account for your housing, garage or
leasehold account here.

Our Privacy Policy has been updated to reflect changes to data protection
legislation and can be viewed at the following link
[2]https://www.stevenage.gov.uk/about-the-c...

Stevenage Borough Council | Daneshill House | Danestrete | Stevenage |
Hertfordshire | SG1 1HN | 01438 242242 | [3][email address]

show quoted sections

Good afternoon,

Could I please have a response? I sent the request in February.

Yours sincerely,

Jenna Corderoy

Customer Service Centre, Stevenage Borough Council

Thanks for emailing our Customer Service team.  We usually aim to respond
within ten working days, however, we are experiencing a high demand for
our services right now, so our response may take a little longer.

 

Don’t forget you can use our website to report, apply and find
information:

 

To report a missed bin or environmental issues click [1]here.

For Council Tax, Housing Benefit or Business Rates click [2]here.

To manage your Housing, Leasehold and Garage accounts click [3]here.

For payments and balances click [4]here.  

 

You may also like to know that our phone lines are also very busy at the
moment.  If your email isn’t urgent and you can wait for our response,
we’d really appreciate it.  This leaves our phone lines available for
those most in need and requiring urgent support.

 

Emergencies – if you have an emergency please call us on 01438 242242
Monday to Friday 8-6 or outside of these hours 01438 314963.

   

To find out how we use, share and process your information, take a look at
our privacy policy on our website: [5]www.stevenage.gov.uk/privacy-policy

 

The information in this E-Mail is intended for the named recipients only.
It may contain privileged and confidential information. If you are not the
intended recipient you must not copy, distribute or take any action or
place reliance on it. If you have received this E-Mail in error, please
notify the sender immediately by using the E-Mail address and then delete
the message. The views expressed in this message are personal and not
necessarily those of Stevenage Borough Council.

Please be aware that E-Mails sent to or received from Stevenage Borough
Council may be intercepted and read by the Council. Interception will only
occur to ensure compliance with Council policies or procedures or
regulatory obligations, to prevent or deter crime, or for the purpose of
essential maintenance or support of the E-Mail system.

Our Privacy Policy has been updated to reflect changes to data protection
legislation and can be viewed at www.stevenage.gov.uk/privacy-policy

Disclaimer

The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby
notified that any disclosure, copying, distribution or taking action in
relation of the contents of this information is strictly prohibited and
may be unlawful.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [6]Click Here.

References

Visible links
1. https://myaccount.stevenage.gov.uk/Forms...
2. https://my.stevenage.gov.uk/publicaccess...
3. https://housingonline.stevenage.gov.uk/o...
4. https://services.stevenage.gov.uk/~?a=pa...
5. http://www.stevenage.gov.uk/privacy-policy
6. http://www.mimecast.com/products/

Alison Perrymann, Stevenage Borough Council

 

 

Dear Jenna

 

Thank you for your recent email.

 

All applications for Freedom of Information requests need to be emailed
through to the team using the following format on the link provided.

 

[1]https://stevenage.disclosure-log.co.uk/f...

 

Information on the process can be found at:

 

[2]https://www.stevenage.gov.uk/about-the-c...

 

 

 

 

If you have any further enquiries please do not hesitate to contact us.

 

Kind Regards,

 

Alison

Customer Services

 

You can sign up for a new online account for your housing, garage or
leasehold account [3]here.

 

Our Privacy Policy has been updated to reflect changes to data protection
legislation and can be viewed at the following link
[4]https://www.stevenage.gov.uk/about-the-c...

 

Stevenage Borough Council | Daneshill House | Danestrete | Stevenage |
Hertfordshire | SG1 1HN | 01438 242242 | [5][email address]

 

The information in this E-Mail is intended for the named recipients only.
It may contain privileged and confidential information. If you are not the
intended recipient you must not copy, distribute or take any action or
place reliance on it. If you have received this E-Mail in error, please
notify the sender immediately by using the E-Mail address and then delete
the message. The views expressed in this message are personal and not
necessarily those of Stevenage Borough Council.

Please be aware that E-Mails sent to or received from Stevenage Borough
Council may be intercepted and read by the Council. Interception will only
occur to ensure compliance with Council policies or procedures or
regulatory obligations, to prevent or deter crime, or for the purpose of
essential maintenance or support of the E-Mail system.

Our Privacy Policy has been updated to reflect changes to data protection
legislation and can be viewed at www.stevenage.gov.uk/privacy-policy

Disclaimer

The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby
notified that any disclosure, copying, distribution or taking action in
relation of the contents of this information is strictly prohibited and
may be unlawful.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [6]Click Here.

References

Visible links
1. https://stevenage.disclosure-log.co.uk/f...
2. https://www.stevenage.gov.uk/about-the-c...
3. http://www.stevenage.gov.uk/housing/coun...
4. https://www.stevenage.gov.uk/about-the-c...
5. blocked::mailto:[email address] mailto:[email address]
file:///tmp/BLOCKED::mailto:[email address]
6. http://www.mimecast.com/products/