Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[email address]

Dear Graham Mitchell

Request FOI/10471

Environmental Information Regulations 2004

Your request has been considered under the provisions of the Environmental
Information Regulations 2004. Specifically, you have requested the
following information:

Are Veolia required to have evidence that they have collected (completed)
a flytip reported via the Love Clean Streets App? For example, are they
required to take a photograph to prove the flytip has been removed?

Veolia are required to provide a picture of all fly tips collected that
have been reported.

If yes, what happens to the photographs: are they available for all to
see?

The photos are available to Croydon on request. They currently do not feed
back into the LCS report.

And, do Veolia wait for a flytip to be reported before they pick it up?
For example, as they drive to collect a reported flytip do they also pick
up unreported flytips? If Veolia do pick up unreported flytips how are
they added to the Love Clean Streets data?

Veolia will clear unreported fly tips as part of their street cleansing
operations. They are not added to the LCS data.

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[1]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

If you are dissatisfied with the way the council has handled your request
under the Environmental Information Regulations you may ask for an
internal review.  This should be submitted to us within 40 working days of
this response.  You can do this by outlining the details of your complaint
by:

Email:        [2][email address]

Writing:     Information Team

London Borough of Croydon
Bernard Weatherill House
3^rd Floor - Zone E
8 Mint Walk
Croydon CR0 1EA

 Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Commissioner for a decision. The
Commissioner can be contacted at:

Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

Yours sincerely 
 

Croydon Council

References

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1. https://croydon.disclosure-log.co.uk/
2. mailto:[email%20address]