Evidence of need, and details of costs, of changing NHS logos

Response to this request is long overdue. By law, under all circumstances, NHS England should have responded by now (details). You can complain by requesting an internal review.

Dear NHS England,

I make this request under the Freedom of Information Act and the Environmental Regulations.

According to the Guardian 27th February 2017, 'NHS identity managers' have dictated that every hospital must rework their publicity materials, moving the NHS logo to above the name of the trust as opposed to beside it. (http://www.telegraph.co.uk/news/2017/02/...

I wish to know if any such, or similar, changes have been proposed, if so by whom and when.

Further, if it, or something similar, is the case, what evidence is there that any such move was either necessary or appropriate. Please provide a copy of any reports in full, in digital format.

If the diktat, or similar, is correct then please provide me with any and all information as to the cost of any such changes, and any timetable that may apply.

Further, please provide any/all information relating to any such diktat as to what checks were done to ensure that any of those persons involved in such a decision, or their spouses etc, would not financially benefit from the implementation of any such diktat.

Please provide full information as to the NHS identity team, their members, their purpose and the cost of such a team that could be better spent on patient care.

Yours faithfully,

Tim Todd

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Thank you for your communication dated 01 March 2017.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

 

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

 

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NHS England request email]

 

‘High quality care for all, now and for future generations’

 

 

 

 

 

 

 

 

 

 

 

 

show quoted sections

References

Visible links
1. mailto:[NHS England request email]
2. mailto:[NHS England request email]
3. mailto:[NHS England request email]

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information request (Our Ref: FOI-052831)

 

We are writing further to your Freedom of Information (FOI) request dated
1 March 2017.  

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 5 April 2017, if your response is not complete
by this time.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.ico.gov.uk/
3. mailto:[NHS England request email]
4. mailto:[NHS England request email]

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information request (Our Ref: FOI-052831)

 

We are writing further to our email dated 29 March 2017.  

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 12 April 2017, if your response is not
complete by this time.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.ico.gov.uk/
3. mailto:[NHS England request email]
4. mailto:[NHS England request email]

Dear FOI, England (NHS ENGLAND),

This request is now well out of the time provided by legislation for you to have provided an answer. I am at a loss as to why this is so, all you have to do is contact the person who made the ludicrous decision - he or she really should be known to you and should have the answer at their fingertips.
If no answer has been received by 6.00 p.m tomorrow 12th April you may expect the matter to be referred to the Information Commissioner without further notice to yourselves.

Yours sincerely,

tim todd

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information request (Our Ref: FOI-052831)

 

We are writing further to our email dated 5 April 2017.  

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 21 April 2017, if your response is not
complete by this time.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.ico.gov.uk/
3. mailto:[NHS England request email]
4. mailto:[NHS England request email]

Dear FOI, England (NHS ENGLAND),

I note your repky dated 12th April.

Your reply is completely unacceptable: this is the third time that you have provided a date by which you will reply, the first two have passed, and so has the statutory date.
That you cannot readily explain some recent idiotic decision that will potentally cost the NHS not inconsiderable sums of money, that will bring no patient or practitioner benefit is unacceptable.
This FOI will now be referred to the ICO. In the meantime I request an internal review.

Yours sincerely,

T Todd

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information request (Our Ref: FOI-052831)

 

We are writing further to your email and our email dated 12 April 2017.  

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 28 April 2017, if your response is not
complete by this time.

 

Please note that as you have not yet received a response to your request,
NHS England is unable to conduct an Internal Review of your response.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.ico.gov.uk/
3. mailto:[NHS England request email]
4. mailto:[NHS England request email]

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information request (Our Ref: FOI-052831)

 

We are writing further to our email dated 21 April 2017.  

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 12 May 2017, if your response is not complete
by this time.

 

Please note that as you have not yet received a response to your request,
NHS England is unable to conduct an Internal Review of your response.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.ico.gov.uk/
3. mailto:[NHS England request email]
4. mailto:[NHS England request email]

Dear FOI, England (NHS ENGLAND),

This is the difference between you managers at the NHS, and the people who work with patients and deserve to be part of the greatly appreciated NHS.

At the beginning of March I asked some very simple questions of you, questions that some junior should have been able to answer off the top of his or head within a week. It wasn't a complicated request.

On the other hand I have , in the time you have been fumbling around with the simplest of questions, been seen by the other arm of the NHS, doctors , nurses, and other front line staff. They have managed, in much less time to arrange for me to have a series of complex tests, to have completed these tests and considered the results and what they mean for me as a patient with very complex health issues.

I am quite sure that my request to you will show that you are employing some most unsuitable staff on totally imappropriate matters- and that you know this but are looking for ways to duck the issue.

Thank goodness front line medical staff focus on what matters and can make prompt assessments of the most complex issues.

Yours sincerely,

tim todd

Dear FOI, England (NHS ENGLAND),

You can, and should, conduct an internal review as to why you have not answered my request within the time s[pecified by law.
Please do so and without further procrasstination.
T Todd

Yours sincerely,

tim todd

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information request (Our Ref: FOI-052831)

 

We are writing further to our email dated 28 April 2017.  

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 26 May 2017, if your response is not complete
by this time.

 

Please note that as you have not yet received a response to your request,
NHS England is unable to conduct an Internal Review of your response.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.ico.gov.uk/
3. mailto:[NHS England request email]
4. mailto:[NHS England request email]

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information request (Our Ref: FOI-052831)

 

We are writing further to our email dated 12 May 2017.  

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 8 June 2017, if your response is not complete
by this time.

 

Please note that as you have not yet received a response to your request,
NHS England is unable to conduct an Internal Review of your response.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.ico.gov.uk/
3. mailto:[NHS England request email]
4. mailto:[NHS England request email]

tim todd left an annotation ()

NHS ENgland are still assessing my request and are full of broken promises as to when all will be put right. Remind you of anything? The people assessing are those who dictate to medical staff, those who claim to know what is best. Is it any wonder our NHS is in such difficulties with such people running it? Complaint has been made to ICO, about the failure to reply promptly , and within time set by law, and refusal to carry out internal review.
If NHS England think I'll go away they should know I flew to US with Hoover- I don't give up.

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information request (Our Ref: FOI-052831)

 

We are writing further to our email dated 26 May 2017.  

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 22 June 2017, if your response is not complete
by this time.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.ico.gov.uk/
3. mailto:[NHS England request email]
4. mailto:[NHS England request email]

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information request (Our Ref: FOI-052831)

 

We are writing further to your FOI request dated 2 March 2017.  

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 22 June 2017, if your response is not complete
by this time.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.ico.gov.uk/
3. mailto:[NHS England request email]
4. mailto:[NHS England request email]

tim todd left an annotation ()

Quite obvious that NHS England consider themselves above the law requiring them to answer FOIs. They have trotted out the same pathetic excuse from the start.
The matter has been referred to the ICO.
May try a couple of other ways to put pressure on.

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information Request (Our reference FOI-052831)

 

We are writing with regard to your Freedom of Information (FOI) request
dated 02 March 2017.

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 20 July 2017, if your response is not complete
by this time.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted
at:-

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

 

show quoted sections

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information Request (Our reference FOI-052831)

 

We are writing with regard to your Freedom of Information (FOI) request
dated 02 March 2017.

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 03 August 2017, if your response is not
complete by this time.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted
at:-

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

 

show quoted sections

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information Request (Our reference FOI-052831)

 

We are writing with regard to your Freedom of Information (FOI) request
dated 02 March 2017.

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 17 August 2017, if your response is not
complete by this time.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted
at:-

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

 

show quoted sections

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information Request (Our reference FOI-052831)

 

We are writing with regard to your Freedom of Information (FOI) request
dated 02 March 2017.

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 01 September 2017, if your response is not
complete by this time.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted
at:-

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

 

Dear FOI, England (NHS ENGLAND),
Again I request a formal internal review.

For your information the following is the text of a formal complaint to the Department of Health about NHS England's utter incompetence. .

On 1st March 2017 I asked NHS England a simple Freedom of Information Question. I am still awaiting an answer.
Since that time I have had many promises as to when my request will be answered. On no less than 13 times I have been told that they are 'assessing' my request. It is plain to see that they are doing nothing but put my request on repeat reply.
They have refused to accept requests for an internal review even though the FOI requires them to carry this out.
This is utter incompetence and typical of the conduct in the NHS that detracts from the good work that medical staff do.
I wish this matter to be referred to Jeremy HUNT MP for an explanation.
For a full record of the matter concerned, please refer to https://www.whatdotheyknow.com/request/e...

Yours sincerely

T Todd
16:43 24th August 2017
Yours sincerely,

tim todd

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information Request (Our reference FOI-052831)

 

We are writing with regard to your Freedom of Information (FOI) request
dated 02 March 2017.

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 15 September 2017, if your response is not
complete by this time.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted
at:-

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

 

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

Thank you for your email below with regard to Freedom of Information request reference FOI-052831. NHS England is at this stage unable to conduct an Internal Review into your response and the handling of your request, as your request remains open and active with NHS England. We sincerely apologise for the delay in responding. We recognise that there is no provision within the FOI Act to extend the timeframe for a response, and understand that this delay may be frustrating.

NHS England will be happy to conduct a review into the delay associated with your request (plus any elements of the content of the response as directed by you) once a response has been provided. Meanwhile, you are entitled to apply directly to the Information Commissioner for a decision. The Information Commissioner's Office (ICO) contact information can be found within our earlier correspondence, and is copied below for your convenience:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

To communicate with NHS England regarding Freedom of Information (FOI) requests, enquiries or complaints we ask these are sent directly to NHS England’s customer contact centre. This is to ensure all communications are progressed correctly. Their postal address, telephone number and email details are as follows:- PO Box 16738, Redditch, B97 9PT; 0300 3 11 22 33, [NHS England request email].

Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [NHS England request email]

‘High quality care for all, now and for future generations’

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information Request (Our reference FOI-052831)

 

We are writing with regard to your Freedom of Information (FOI) request
dated 02 March 2017.

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 29 September 2017, if your response is not
complete by this time.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted
at:-

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

 

tim todd left an annotation ()

It must be Friday afternoon - yes, that time each fortnight when the software of NHS England trots out a meaningless reply to unanswered FOI requests. This is developing into a beauty of a saga, with the original request being made on 1st March 2017. It was simple enough, basically what reasons if any did the idiots who demanded that the NHS logo be raised to the top of all NHS stationery, have for such a crazy idea. But it has proved too much of a challenge to NHS England. I have lost count of the number of times they have told me that it will be answered by such and such a date, only for that date to come, pass and be accompanied by an email advising that the request is still being assessed. I just know that when it pops into my inbox, it is late afternoon on a Friday. Well aren't we glad that those responsible for responding to FOIs are let nowhere near patients. Are they not demonstrating that there is a layer of management staff who we would do well to be rid of?
They may think I'll go away, but I won't - so answer the questions.

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re: Freedom of Information Request (Our reference FOI-052831)

 

We are writing with regard to your Freedom of Information (FOI) request
dated 02 March 2017.

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 13 October 2017, if your response is not
complete by this time.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted
at:-

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

 

FOI, England (NHS ENGLAND), NHS England

Dear Mr Todd,

 

Re:      Freedom of Information request (Our Ref: FOI-052831)

 

Thank you for your Freedom of Information (FOI) request dated 1 March
2017.

 

Your request was:

“According to the Guardian 27th February 2017, 'NHS identity managers'
have dictated that every hospital must rework their publicity materials,
moving the NHS logo to above the name of the trust as opposed to beside
it.
([1]http://www.telegraph.co.uk/news/2017/02/...

 

1.    I wish to know if any such, or similar, changes have been proposed,
if so by whom and when.

 

2.    Further, if it, or something similar, is the case, what evidence is
there that any such move was either necessary or appropriate? Please
provide a copy of any reports in full, in digital format.

 

3.    If the diktat, or similar,  is correct then please provide me with
any and all information as to the cost of any such changes, and any
timetable that may apply.

 

4.    Further, please provide any/all information relating to any such
diktat as to what checks were done to ensure that any of those persons
involved in such a decision, or their spouses etc, would not financially
benefit from the implementation of any such diktat.

 

5.    Please provide full information as to the NHS identity team, their
members, their purpose and the cost of such a team that could be better
spent on patient care.”

 

NHS England holds some information relevant to your request.

 

We have provided a response to each element of your request below for
convenience.

 

1 - I wish to know if any such, or similar, changes have been proposed, if
so by whom and when.

No such ‘order’ has been issued demanding that logos or branding are
changed and as such, NHS England does not hold any relevant information.

2 - Further, if it, or something similar, is the case, what evidence is
there that any such move was either necessary or appropriate? Please
provide a copy of any reports in full, in digital format.

The detailed patient research into the NHS visual identity has already
been published. As the information held is in the public domain, we will
under Section 21 of the FOI Act (information accessible to the applicant
by other means) refer you to the published source:

 

·        
[2]https://www.england.nhs.uk/nhsidentity/w...

3 - If the diktat, or similar, is correct then please provide me with any
and all information as to the cost of any such changes, and any timetable
that may apply.

The cost of producing the new digital logo packs was £13,125.  NHS
Hospital Trusts or CCGs adopting the new guidelines were asked to do so at
no cost, e.g. when the next print run of material was required or when
physical signs were due for replacement anyway.  Therefore, we do not
believe that any incremental cost should be incurred. 

4 - Further, please provide any/all information relating to any such
diktat as to what checks were done to ensure that any of those persons
involved in such a decision, or their spouses etc, would not financially
benefit from the implementation of any such diktat.

All NHS England staff are bound by our Standards of Business Conduct
Policy which prohibits such activity. 

5 - Please provide full information as to the NHS identity team, their
members, their purpose and the cost of such a team that could be better
spent on patient care.

 

There is no NHS Identity Team within NHS England.

 

Copyright: NHS England operates under the terms of the open government
licence. Please see the NHS England Terms and conditions on the following
link [3]http://www.england.nhs.uk/terms-and-cond...

 

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review by writing to us, within two
months of the date of this letter, to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [4][NHS England request email]

 

Please quote the reference number FOI-052831 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [5][email address]  

Website: [6]www.ico.gov.uk

 

Please note there is no charge for making an appeal.

 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [7][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [8][NHS England request email]

 

‘High quality care for all, now and for future generations’

 

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