Eviction Policies and Procedures for Vulnerable Occupiers

The request was partially successful.

Dear Haringey Borough Council,

I would like to make the following Freedom of Information requests:

(1) Please may you disclose any and all documents you have concerning your policies and procedures regarding the eviction of vulnerable residential occupiers (whether such occupiers are vulnerable by reason of mental health, physical health, personal circumstance or otherwise) from properties owned or rented by the London Borough of Haringey?

(2) Please may you disclose any and all documents you have concerning your policies and procedures regarding the eviction of squatters and/or trespassers from properties owned or rented by the London Borough of Haringey?

(3) Please may you disclose any and all documents you have concerning your policies and procedures regarding the rehousing of vulnerable residential occupiers (whether such occupiers are vulnerable by reason of mental health, physical health, personal circumstance or otherwise) and/or squatters and/or trespassers who have been evicted or may be evicted from accommodation owned or rented by third parties i.e. accommodation that is not owned or rented by the London Borough of Haringey?

Yours faithfully,

J Lesley

ComplaintsHFH,

1 Attachment

Dear J Lesley

 

Freedom of Information Request: Reference LBH/7982418

 

I acknowledge your request for information received on 16 October 2018.

 

This information request will be dealt with in accordance with the Freedom
of Information Act 2000 and we will send the response by 15 December 2018.

 

Yours sincerely

Pauline Anguin I Feedback Officer

Homes for Haringey

4th Floor I 48 Station Road I  London I N22 7TY 

Tel: 0208 489 5611

E: [1][email address]

[2]501706_cih0305-web_b_make-a-stand_email-600x100_ls-1

 

 

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Dear Ms. Pauline Anguin,

Thank you for your email. I look forward to receiving the responses to my Freedom of Information requests shortly.

Although, please may I ask for clarification on the date by which I should receive those responses? In your email, you indicate that I should have those responses by 15th December 2018. However, I understood that local authorities were obliged to provide responses within 20 working days of any request, i.e. by 9th November 2018 in this instance.

If I have misunderstood the statutory framework, please may you clarify why you say I will not receive the responses until 15th December 2018?

Otherwise, I look forward to hearing from you by 9th November 2018.

Yours sincerely,

J Lesley

ComplaintsHFH,

Thank you for contacting the Homes for Haringey Feedback Team. We aim to
respond to all enquiries within 10 working days. We count correspondence
received after 15:30 as received on the next working day. If your enquiry
is urgent or you need to speak to someone please contact the Homes for
Haringey Contact Centre on 0208 489 5611 and select option 8.

Yours Truly

Feedback Team

HOMES FOR HARINGEY LIMITED Registered in England No. 05749092. Registered
Office: 48 STATION ROAD, WOOD GREEN, LONDON. N22 7TY

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are
addressed.  If you have received this email in error, please notify the
system administrator at Haringey Council.  Although this e-mail and any
attachments are believed to be free of any virus, or other defect which
might affect any computer or system into which they are received and
opened, it is the responsibility of the recipient to ensure that they are
virus free and no responsibility is accepted for any loss or damage from
receipt or use thereof.

Anguin Pauline,

1 Attachment

Dear J Lesley

 

Thank you for your email, and please accept my apologies for providing you
with the wrong response date.

 

I have double checked, and the due date is 13 November 29018.

 

Yours sincerely

Pauline Anguin I Feedback Officer

Homes for Haringey

4th Floor I 48 Station Road I  London I N22 7TY 

Tel: 0208 489 5611

E: [1][email address]

[2]501706_cih0305-web_b_make-a-stand_email-600x100_ls-1

 

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Olusoga Toyin,

2 Attachments

Dear   Sir/Madam  

 

Thank you for our request dated 14^th  October 2018. The  information
requested   is  below/attached.  

 

 1.  We do   not  have  specific  polices for vulnerable  tenants  who
are  facing  eviction,  however  a  tenants   vulnerability  is always 
taken into account   when  we  are considering   evictions, and  other  
options  i.e.  transfer  to   supported  housing   are
 considered.  There  is also an   eviction  panel, which  considers  the
vulnerability  of tenants   who  are facing  eviction  due to  rent 
arrears, the   terms  of  reference  for this  panel  are  attached.

 

 2. HFH   do  not  currently have documents  concerning policies and
procedures regarding the eviction of squatter/ trespassers from properties
owned or rented by the  London Borough of  Haringey.  However  if the 
squatter/ trespasser  is  vulnerable   they can    approach   the  
Housing   Demand  Service to be  assessed   for  assistance with their
housing situation.

 

 3. Vulnerable residential occupiers  threatened  by  homelessness  should
approach Homes for Haringey Demand  Team  and  they  will be assessed
 for   housing  as  set out in the  Haringey Council’s  Allocations  
Policy  2015 amended 1^st May  2017 and   14^th  March 2018
[1]https://www.haringey.gov.uk/sites/haring....
 

 

 

If you are unhappy with how we have dealt with your request and wish to
make a complaint, please contact the Feedback and Information Governance
Team as below. (Please note you should do this within two months of
receiving this response.)   

 

Feedback and Information Governance Team

5^th floor,

Alex House,

10 Station Road,

N22 7TR

Email: [2][email address]

Phone: 0208 489 1988

 

You may also complain to the Information Commissioner's office, which may
be able to help you.  However they would normally expect the local
authority to have undertaken a complaint investigation or Internal Review
of the request before they will accept the referral. 

 

You can contact the Commissioner at:

Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone help line:    0845 6306060, or 01625 545745

Fax:  01625 545510

 

 

Yours sincerely

Toyin Olusoga

 

Tenancy  Manager  (  Team  1 )

 

 

 

 

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Olusoga Toyin,

Olusoga Toyin would like to recall the message, "FW: LBH/7982418 Freedom of Information request - Eviction Policies and Procedures for Vulnerable Occupiers".
HOMES FOR HARINGEY LIMITED Registered in England No. 05749092. Registered Office: 48 STATION ROAD, WOOD GREEN, LONDON. N22 7TY

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the system administrator at Haringey Council. Although this e-mail and any attachments are believed to be free of any virus, or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof.

Olusoga Toyin,

2 Attachments

Dear   Sir/Madam  

 

Thank you for our request dated 14^th  October 2018. The  information
requested   is  below/attached.  

 

 1.  We do   not  have  specific  polices for vulnerable  tenants  who
are  facing  eviction,  however  a  tenants   vulnerability  is always 
taken into account   when  we  are considering   evictions, and  other  
options  i.e.  transfer  to   supported  housing   are
 considered.  There  is also an   eviction  panel, which  considers  the
vulnerability  of tenants   who  are facing  eviction  due to  rent 
arrears, the   terms  of  reference  for this  panel  are  attached.

 

 2. HFH   do  not  currently have documents  concerning policies and
procedures regarding the eviction of squatter/ trespassers from properties
owned or rented by the  London Borough of  Haringey.  However  if the 
squatter/ trespasser  is  vulnerable   they can    approach   the  
Housing   Demand  Service to be  assessed   for  assistance with their
housing situation.

 

 3. Vulnerable residential occupiers  threatened  by  homelessness  should
approach Homes for Haringey Demand  Team  and  they  will be assessed
 for   housing  as  set out in the  Haringey Council’s  Allocations  
Policy  2015 amended 1^st May  2017 and   14^th  March 2018
[1]https://www.haringey.gov.uk/sites/haring....
 

 

 

If you are unhappy with how we have dealt with your request and wish to
make a complaint, please contact the Feedback and Information Governance
Team as below. (Please note you should do this within two months of
receiving this response.)   

 

Feedback and Information Governance Team

5^th floor,

Alex House,

10 Station Road,

N22 7TR

Email: [2][email address]

Phone: 0208 489 1988

 

You may also complain to the Information Commissioner's office, which may
be able to help you.  However they would normally expect the local
authority to have undertaken a complaint investigation or Internal Review
of the request before they will accept the referral. 

 

You can contact the Commissioner at:

Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone help line:    0845 6306060, or 01625 545745

Fax:  01625 545510

 

 

Yours sincerely

Toyin Olusoga

 

Tenancy  Manager  (  Team  1 )

 

 

 

 

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