EUSS - SRC call and email volumes

The request was refused by Home Office.

Dear Home Office,

I make this request on behalf of the Public Law Project.

At paragraph 6.11 of the ICIBI's recent report on the EU Settlement Scheme (available here: https://www.gov.uk/government/publicatio...) it states that ‘Figure 3 shows the SRC call and email volumes for the period 30 March to 31 August 2019, together with the average length of calls and time taken to respond to an email.’

Please could you, within the limits of the FOIA, provide the most-up to date statistics, for the following in relation to the EUSS Resolution Centre:

1. The total number of calls received
2. The average length of phone call
3. The total number of emails received
4. Average response time for emails

If you consider that there is an issue with cost limit (there should not be), please prioritise providing statistics for the most recent months.

Yours faithfully,
Alice Welsh

FOI Requests, Home Office

Thank you for contacting the Home Office FOI Requests Mailbox.  

We will endeavour to respond within 2 working days.

If you have any questions then please do not hesitate to contact us.  

 

Thank you,  

FOI Requests Home Office

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FOI Requests, Home Office

3 Attachments

Dear Ms Welsh,

 

 

Thank you for contacting the Home Office with your additional requests.
Please note that we have amalgamated all 3 of your FOI requests to the
existing 3 you sent earlier as they relate to the same subject matter.

 

This has been assigned to a caseworker (case ref 58263). We will aim to
send you a full response by 16/04/2020 which is twenty working days from
the date we received your request.

 

If you have any questions then please do not hesitate to contact us.

 

 

Thank you,

 

N McKenzie

Home Office

 

 

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