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EU Settlement Scheme - Surinder Singh

Christopher Ward made this Freedom of Information request to Home Office

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Christopher Ward

Dear Home Office,

The form euss(BC) Is not available on your website, and requires people too submit an email and telephone to receive said form...

Can you please provide the following statistical information:

1) number of emails requesting an application form
2) number of telephone calls requesting an application form
3) time taken to issue the forms

Your telephone line States applications made to the settlement scheme are taking 9 working days, however, numerous people have been waiting over a month for the forms....

4) Can you outline where this nine working day figure stated is acquired.

Regards,

Christopher Ward

FOI Requests, Home Office

Dear Mr Ward,

 

Thank you for contacting the Home Office with your request.

 

This has been assigned to a caseworker (case ref 53598). We will aim to
send you a full response by 05/06/2019 which is twenty working days from
the date we received your request.

 

If you have any questions then please do not hesitate to contact us.

 

Thank you,

 

N McKenzie

Home Office

 

 

 

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FOI Responses, Home Office

3 Attachments

[1]Logo for letterhead.png  

   

                     

 

Dear Mr Ward

 

Please find attached a letter in response to your FOI request of 4 May.

 

Yours sincerely

 

J Slater

CCT FOI

Customer Performance and Improvement

 

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