Escalator availability at Cutty Sark Station

Ed Fulda made this Freedom of Information request to Docklands Light Railway Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Docklands Light Railway Limited,

Could you send me information on how often the 4 escalators at Cutty Sark DLR station are out of operation. I would like to know which escalators were out of service, for how long, and whether this was planned or unplanned for as far back as you have information

Yours faithfully,

Ed Fulda

FOI, Docklands Light Railway Limited

Dear Mr Fulda

TfL Ref: 0179-1920

Thank you for your request received by Transport for London (TfL) on 15 April 2019. I am sorry for the delay in getting back to you.

Your request will be processed in accordance with the requirements of the Freedom of Information Act and our information access policy.

A response will be sent to you by 16 May 2019. We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the www.tfl.gov.uk website. We will not publish your name and we will send a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Jasmine Howard
FOI Case Officer
Information Governance
Transport For London

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FOI, Docklands Light Railway Limited

2 Attachments

Dear Mr Fulda

 

TfL Ref: 0179-1920

 

Thank you for your email received by us on 15 April 2019 asking for
information about escalator availability at Docklands Light Railway’s
(DLR) Cutty Sark Station.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. You
asked for:

 

information on how often the 4 escalators at Cutty Sark DLR station are
out of operation. I would like to know which escalators were out of
service, for how long, and whether this was planned or unplanned for as
far back as you have information

 

I can advise that Cutty Sark Station is owned and maintained by a separate
company, CGL Rail, under a concession agreement whilst the escalators are
maintained by franchisee Keolis Amey Docklands, rather than Transport for
London (TfL). Therefore for the purposes of FOI, TfL do not actually hold
the information you seek.

 

However, to try and assist your enquiry Keolis Amey Docklands have
provided you with the attached spreadsheet. The information has been
provided by Keolis Amey Docklands in the format that they recorded it in
from 19 December 2014 onwards. They have also advised that the data
consists of mainly unplanned recorded outages rather than planned ones.
Unfortunately not all ‘Return to service times’ on the spreadsheet are
completed.

 

Whilst Keolis Amey Docklands can provide the table below featuring planned
outages for escalator refurbishment, they believe that one of the data
entries for ‘Cutty Sark 2’ does in fact refer to Escalator Cutty Sark 1.

 

Escalator Out of service Returned to service
Cutty Sark 2 03 April 2018 05:00 19 April 2018 05:00
Cutty Sark 3 23 April 2018 05:00 10 May 2018 05:00
Cutty Sark 4 10 May 2018 05:00 29 May 2018 05:00
Cutty Sark 2 29 May 2018 05:00 15 June 2018 05:00

 

 

To confirm, this information is not being provided by TfL as we do not
hold it or have access to for the purposes of FOI. This has been provided
directly by Keolis Amey Docklands as a good will gesture.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Jasmine Howard

FOI Case Officer

Information Governance

Transport For London

 

 

 

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