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ESA - Contractual Performance Monitoring of CHDA Ltd (2018)

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Dear Department for Work and Pensions,

In respect of the contract between the Secretary of State for Work and Pensions and CHDA Ltd (Agreement Relating To Health And Disability Assessment Services) the following sections have been extracted from the published contract documents:

“HDAS - Schedule 2.2 (Performance Levels)
1 PERFORMANCE INDICATORS
1.1 Annex 1 to this Schedule 2.2 sets out the Service Levels and Subsidiary Service Levels which the Parties have agreed shall be used to measure the performance of the Services by the Supplier.

1.2 The Supplier shall monitor its performance against each Service Level and shall send the Authority a report detailing the level of service actually achieved in accordance with Part B to this Schedule 2.2.

1.3 Service Points and Service Credits shall accrue for Service Level Failures, as applicable, and shall be calculated in accordance with this Schedule 2.2.

PART B
Performance Monitoring
In this Part B of this Schedule 2.2, the following definitions shall apply:

“Performance Monitoring Report” has the meaning given in Paragraph 1.1(a) of Part B of this Schedule 2.2;
“Performance Review Meeting” the regular meetings between the Supplier and the Authority to manage and review the Supplier's performance under this Agreement, as further described in Paragraph 1.5 of Part B of this Schedule 2.2;

PERFORMANCE MONITORING AND PERFORMANCE REVIEW
1.1 Within five (5) Working Days of the end of each Service Period, the Supplier shall provide:
(a) a report to the Authority Representative which summarises the performance by the Supplier against each of the Target Service Levels as more particularly described in Paragraph 1.2 (the “Performance Monitoring Report”); and

(b) a report to the Authority’s senior responsible officer which summarises the Supplier’s performance over the relevant Service Period as more particularly described in Paragraph 1.3 (the “Balanced Scorecard Report”).”

RFI1 – Please disclose the performance monitoring report (as defined in Part B section 1.1 (a) Performance Monitoring and Performance Review HDAS - Schedule 2.2 (Performance Levels) of the contract and any changes that may have been agreed) supplied to the Department by CHDA Ltd each month for the period January 2018 to December 2018.

RFI2 - Please disclose the “Balanced Scorecard” report (as defined in Part B section 1.1 (b) Performance Monitoring and Performance Review HDAS - Schedule 2.2 (Performance Levels) of the contract and any changes that may have been agreed) supplied to the Department by CHDA Ltd each month for the period January 2018 to December 2018.

Yours faithfully,

John Slater

DWP freedom-of-information-requests, Department for Work and Pensions

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DWP Health Services Correspondence, Department for Work and Pensions

1 Attachment

Dear Mr Slater,

 

Please see attached our response to your recent Freedom of Information
Request.

 

Yours sincerely

 

Correspondence Team | Contracted Health & Employment Services | Department
for Work and Pensions

 

 

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Dear DWP Health Services Correspondence,

Thank you for your response. Having been through this a few times with the Department I will remind it once again of the Commissioner’s published guidance. It states that a public authority should take no longer than 40 days to provide its final response. This includes carrying out a public interest test.

Should the Department repeat previous behaviour and cite S.10(3) again on 12 April 2019 then I will of course complain to the Commissioner. Unless the Department can cite exceptional circumstances, the Commissioner will find that it breached the FOIA.

I believe that should the Department cite S.10(3) to delay this request further it would be proof of a pattern of deliberate behavior by the Department that is incompatible with the FOIA. I would then invite the ICO to issue an enforcement notice against the Department to prevent it from abusing the S.10(3) process in the future.

Yours sincerely,

John Slater

no-reply@dwp.ecase.co.uk on behalf of DWP Health Services Correspondence, Department for Work and Pensions

Dear John Slater

The date that the response is due for your request, FOI2019/06748, has
been changed to 15th May

Kind Regards

CHES

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'ESA - Contractual Performance Monitoring of CHDA Ltd (2018)'.

I'm sure the Department knows it is "gaming" the system by abusing S.10(3) again. I'm sure it also knows that the ICO will send a letter telling it to issue its response without delay. As this is now a regular feature of how the Department handles RFIs I will be asking the ICO to take enforcement action against the Department when it deals with its inevitable refusal.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/e...

Yours faithfully,

John Slater

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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References

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no-reply@dwp.ecase.co.uk on behalf of DWP Health Services Correspondence, Department for Work and Pensions

18 Attachments

Dear John Slater,

I am writing in response to your request for information, received 17th
February.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'ESA - Contractual Performance Monitoring of CHDA Ltd (2018)'.

Thank you for the disclosed information. It is a shame that it has taken so long to release it.

Whilst I have no objection to the Department relying on S.40(2) to withhold personal information I do not believe it can justify its reliance on S.43. Given the age of the information concerned and the high profile nature of the contract I believe that the public interest falls firmly in favour of disclosure. I ask that the Department reconsider its reliance on S.43 and disclose the withheld information.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/e...

Yours faithfully,

John Slater

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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References

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Dear DWP freedom-of-information-requests,

Thank you for the disclosed information. Unfortunately the report labelled "5_4_Performance Monitoring Report Working Day Five Data December 18 V1 redacted" covers the period January to March 2018 and does not cover December 2018. I would be grateful if the correct report be released to me with a long delay.

Many thanks

Yours sincerely,

John Slater

DWP Health Services Correspondence, Department for Work and Pensions

1 Attachment

  • Attachment

    Performance Monitoring Report Working Day Five Data December 18 V1 Re....pdf

    768K Download View as HTML

Dear Mr Slater

 

Apology for not providing the correct report for December 2018. Please
find attached the Performance Monitoring Report for December 2018 as
requested.

 

Regards

 

Correspondence Team

 

 

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Dear DWP Health Services Correspondence,

Thank you for the December report.

Yours sincerely,

John Slater

no-reply@dwp.ecase.co.uk on behalf of DWP Health Services Correspondence, Department for Work and Pensions

1 Attachment

Dear John Slater,

I am writing in response to your request for information, received 11th
April.

Yours sincerely,

DWP Central FoI Team

We don't know whether the most recent response to this request contains information or not – if you are John Slater please sign in and let everyone know.

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