ESA application - telephone script

Harriet made this Freedom of Information request to Department for Work and Pensions

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Department for Work and Pensions,

I wish to make an FOI request.

To claim Employment and Support Allowance (ESA), claimants are advised, at
https://www.gov.uk/employment-support-al...
to call the contact centre (Telephone: 0800 055 6688 ).

Please provide, in electronic format, a copy of the script(s) (and any guidance notes) used by telephone operators to process such a request.

Yours faithfully,
Harriet

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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1. http://www.dwp.gov.uk/freedom-of-informa...

Operations FOI Requests, Department for Work and Pensions

1 Attachment

Dear Harriet,
 
Please find attached the reply to your recent Freedom of Information
request reference number FOI 1156:
 
 
 
Thank you,
 
DWP Freedom of Information Team
 
 
 
 

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Dear DWP Freedom of Information Team,
My real name is Harriet Hutchinson. Please continue to process my request (FOI 1156).
Yours sincerely,

Harriet Hutchinson

Operations FOI Requests, Department for Work and Pensions

This is an automated confirmation that your request for information has been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally expect a response within 20 working days.
  
For further information on making Freedom of Information requests please click on the link below.

https://www.gov.uk/make-a-freedom-of-inf...

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Operations FOI Requests, Department for Work and Pensions

13 Attachments

 
Dear Harriet Hutchinson,
 
Please find attached the reply to your recent Freedom of Information
request reference number FOI 1222 with 13 associated documents:
 
 
Thank you,
 
DWP Freedom of Information Team
 
 
 
 

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