Errors in list of postbox locations

Edward Betts made this Freedom of Information request to Royal Mail Group Limited
This authority is not subject to FOI law, so is not legally obliged to respond (details).

Royal Mail Group Limited did not have the information requested.

Dear Sir or Madam,

Recently you responded to a request for a list of the locations of postboxes. I've been looking through the PDF you sent and I've found a number of errors. For example:

CA7, CA54, SMARTHILL

L345 541, ST JAMES ROAD

NR6, HA0, 61 SUDBURY AVENUE

Also, some of the Central London postcodes are wrong, they are missing the letter at the end of the outer part, for example:

WC1 36, WC18ER, GRAYS INN ROAD (ELM ST)

The correct postcode is WC1X 8ER.

Could you tell me how this file was produced? Is it possible for you to fix these errors and supply another file?

Yours faithfully,

Edward Betts

Royal Mail Group Limited

Dear Mr Betts

Thank you for your email dated 20 July 2008. I am looking into this and
will get back to you as soon as possible.

Yours sincerely

Colin Young
Freedom of Information Manager
[Royal Mail Group request email]

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England
and Wales.
Registered number 4138203. Registered office at 148 Old Street, LONDON EC1V
9HQ


Edward Betts
<request-1240-85a89401@whatdoth To: FOI requests at Royal Mail Group <[Royal Mail Group request email]>
eyknow.com> cc:
Sent by: Edward Betts Subject: Freedom of Information request - Errors in list of postbox locations
<request-1240-85a89401@whatdoth
eyknow.com>


20/07/2008 10:03

Dear Sir or Madam,

Recently you responded to a request for a list of the locations of
postboxes. I've been looking through the PDF you sent and I've
found a number of errors. For example:

CA7, CA54, SMARTHILL

L345 541, ST JAMES ROAD

NR6, HA0, 61 SUDBURY AVENUE

Also, some of the Central London postcodes are wrong, they are
missing the letter at the end of the outer part, for example:

WC1 36, WC18ER, GRAYS INN ROAD (ELM ST)

The correct postcode is WC1X 8ER.

Could you tell me how this file was produced? Is it possible for
you to fix these errors and supply another file?

Yours faithfully,

Edward Betts

show quoted sections

Dear Sir or Madam,

This request is overdue, the Freedom of Information Act requires that you respond within 20 working days.

Could you tell me why you have not provided an answer within the period required by law?

Yours sincerely,

Royal Mail Group Limited

Dear Mr Betts

I am sorry that you have not received a response to your email dated 20
July and apologise for the inconvenience this has caused. We have received
an unprecedented volume of correspondence in recent months. Unfortunately,
this has resulted in a delay to some requests . However, I can assure you
that we have responded to this and taken a number of additional measures to
ensure that future requests are dealt with appropriately.

You asked about information provided in response to a request for a list of
all postboxes. This information was taken from a database of information
supplied by Collections Managers across the UK. We are aware that there
are certain areas where the full postcodes are not shown, this is simply
due to the number of characters which can be entered. Therefore we don't
hold and cannot provide a list of all postboxes different to that
previously disclosed.

If you have any further questions or requests for information please let me
know.

Yours sincerely

Colin Young
Freedom of Information Manager
[Royal Mail Group request email]


Edward Betts
<request-1240-85a89401@whatdoth To: [Royal Mail Group request email]
eyknow.com> cc:
Sent by: Edward Betts Subject: Freedom of Information request - Errors in list of postbox locations
<request-1240-85a89401@whatdoth
eyknow.com>


22/08/2008 10:47

Dear Sir or Madam,

This request is overdue, the Freedom of Information Act requires
that you respond within 20 working days.

Could you tell me why you have not provided an answer within the
period required by law?

Yours sincerely,

show quoted sections

Richard Jackson left an annotation ()

Wow. That's quite an incredible response. Follow-up made to find out how/when this "not fit for purpose" database was created:
http://www.whatdotheyknow.com/request/da...

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