Dear Applicant
This is to acknowledge receipt of your recent request for information from the University under the Freedom of Information (Scotland) Act 2002, it is being dealt with and you will hear from us shortly.

Please note that all subsequent correspondence with the University should be emailed to [RGU request email] as this mailbox is monitored in my absence.

Kind regards
Ian Croft
Policy Officer
Robert Gordon University
Garthdee Annexe
Garthdee Road
AB10 7QB
[email address]

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Dear Jenny

 

(15/08) FOI Request 200717-1 ERP/Finance System

 

Please find in red below the University's response to your recent request
for information under the Freedom of Information (Scotland) Act 2002.

 

Information Requested:

1. What ERP (Enterprise Resource Management) or Finance system is
currently used at the University?          E5

 

2. When does your contract
expire?                                                                    
                                                             Contract for
ongoing support and maintenance expires 31^st Jan 2018 – provision of the
service is subject to continual desktop review, to ensure requirements are
met satisfactorily.

 

3. Do you have any planned upgrades of the software? If so,
when?                                                                     
               Yes move from v5.3 to v5.5 in 2018

 

4. Are you planning to go to market for a different ERP/ Finance system?
If so, when?                                        No

 

5. How many users / licenses of the system do you have at the
University?                                                     
                   64 concurrent

 

6. Who is the person responsible for your ERP / Finance system? Please
provide full name, title and contact information if
possible                   Darren Davies – Systems Administrator

 

 

 

University’s response authorised by Director of Finanace

 

 

I trust that this provides the information you require, however, if you
are dissatisfied with the University’s handling of your request for
information under the Act, you have 40 days from the date of our response
to request a formal review of our decision.  However, you are encouraged
to contact me in the first instance, to determine if I can resolve your
concerns informally as this may lead to a quicker resolution of your
complaint than a formal appeal. 

 

If you remain dissatisfied after contacting me, you may ask for an
Internal review of the University’s handling of your request. All
complaints regarding requests for information will be handled in
accordance with this procedure, and should be put in writing and sent to
the address below.

 

The request should:

 

(a) detail your request for a review of our decision to be undertaken;

 

(b) describe the nature of your original request; and

 

(c) explain the reasons why you are dissatisfied with our response. 

 

Email [1][RGU request email].

 

If you remain dissatisfied with how your request for information has been
dealt with, you also have the right to apply to the Scottish Information
Commissioner for a decision as to whether we have handled your request
properly. 

 

Information relating to your right to seek review is available from the
Scottish Information Commissioner's web page at:

 

[2]http://www.itspublicknowledge.info/faqs.... or by contacting the
Scottish Information Commissioner's Office at the following address:

 

 

Scottish Information Commissioner, 

Kinburn Castle, 

Doubledykes Road, St Andrews, 

Fife KY16 9DS 

 

Telephone: 01334 464610 

Fax: 01334 464611 

E-mail: [3][email address]

Website: [4]www.itspublicknowledge.info

 

This concludes the University’s response to your enquiry.

 

Yours sincerely

 

Ian Croft

Policy Officer

Robert Gordon University

Garthdee Annexe

Garthdee Road

AB10 7QB

[email address]

 

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