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ERP technology and services

Heston Roberts made this Freedom of Information request to Maritime and Coastguard Agency

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Dear Maritime and Coastguard Agency,

Could you kindly provide responses to the below questions;

1. Which software are you currently using for the following Enterprise Resource Planning (ERP) services (if using more than one vendor - please breakdown accordingly):
a. Finance and Accounting
b. Procurement
c. Project Portfolio Management
d. Supply Chain Management
e. Planning and Budgeting
f. Performance Management
g. Human Resources
h. Payroll
i. Talent Management
j. Workforce Planning
2. How many users within your organisation have access to the above ERP services? If you are not using all of the above services, please mark N/A where applicable.
3. Which version of the software for the above ERP services are you using?
4. When was the last time this ERP software was upgraded?
5. What was the cost of the last upgrade for the above ERP services? Please provide a breakdown of the software, hardware and associated services.
6. Are you planning another ERP upgrade in the next 12-18 months? If yes, do you envisage the purchase of additional software and hardware?
7. Are the above ERP services provided in-house or are they outsourced? If outsourced which service provider are they outsourced to and when does the contract expire?
8. When does your existing contract for the above ERP software expire and when do you intend to re-tender?
9. Which software do you currently use for Customer Relationship Management (CRM)?
10. When does the existing software contract expire for CRM and when do you intend to re-tender?
11. Which software do you currently use for Business Intelligence (BI)?
12. When does the existing software contract expire for BI and when do you intend to re-tender?

Yours faithfully,

Heston Roberts

Gillian Norris, Maritime and Coastguard Agency

7 Attachments

 

Dear Mr Roberts,

 

Further to your email request dated 22^nd December 2017, please see MCA’s
attached responses to your questions.  If you have any further queries
please direct them to the email address:
[1][email address]

 

With best regards,

 

Gillian

 

 

[2]cid:image013.png@01D36EB1.780CAE00  

Gillian Norris, ICT Requisitioning
Officer

Maritime & Coastguard Agency

Spring Place, 105 Commercial Road,
Southampton, SO15 1EG

 

Safer Lives, Safer Ships, Cleaner Seas

[3]cid:image014.jpg@01D36EB1.780CAE00
[4]cid:image015.jpg@01D36EB1.780CAE00 [5]cid:image016.jpg@01D36EB1.780CAE00 [6]cid:image017.png@01D36EB1.780CAE00 [7]cid:image018.jpg@01D36EB1.780CAE00

 

 

P Subject to the need to keep up to date file records, please consider
your environmental responsibility before printing this email

References

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3. https://www.linkedin.com/company/75997/
4. https://twitter.com/mca_media
5. https://www.facebook.com/MCA
6. http://hmcoastguard.blogspot.co.uk/
7. http://www.gov.uk/mca

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