ERP technology and services

Heston Roberts made this Freedom of Information request to Driver and Vehicle Licensing Agency

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Driver and Vehicle Licensing Agency,

Could you kindly provide responses to the below questions;

1. Which software are you currently using for the following Enterprise Resource Planning (ERP) services (if using more than one vendor - please breakdown accordingly):
a. Finance and Accounting
b. Procurement
c. Project Portfolio Management
d. Supply Chain Management
e. Planning and Budgeting
f. Performance Management
g. Human Resources
h. Payroll
i. Talent Management
j. Workforce Planning
2. How many users within your organisation have access to the above ERP services? If you are not using all of the above services, please mark N/A where applicable.
3. Which version of the software for the above ERP services are you using?
4. When was the last time this ERP software was upgraded?
5. What was the cost of the last upgrade for the above ERP services? Please provide a breakdown of the software, hardware and associated services.
6. Are you planning another ERP upgrade in the next 12-18 months? If yes, do you envisage the purchase of additional software and hardware?
7. Are the above ERP services provided in-house or are they outsourced? If outsourced which service provider are they outsourced to and when does the contract expire?
8. When does your existing contract for the above ERP software expire and when do you intend to re-tender?
9. Which software do you currently use for Customer Relationship Management (CRM)?
10. When does the existing software contract expire for CRM and when do you intend to re-tender?
11. Which software do you currently use for Business Intelligence (BI)?
12. When does the existing software contract expire for BI and when do you intend to re-tender?

Yours faithfully,

Heston Roberts

FOI FOI, Driver and Vehicle Licensing Agency

Dear Mr Roberts,

Thank you for your e-mail requesting information. The DVLA are dealing with your request under the terms of The Freedom of Information Act 2000.

Your request has been given reference number: FOIR6511.

You should expect to receive a reply to your request by 23 January 2018.

If you have any further questions or enquiries on this request please quote the reference number.

Thanks & Regards,

David A Morgan
Freedom of Information Team
Data Sharing & Protection Group | Strategy, Policy and Communications Group | D16 | DVLA | Swansea | SA6 7JL
Twitter: @dvlagovuk

New vehicle tax rates for cars registered on or after 1 April 2017.
Cyfraddau treth cerbyd newydd am geir a gofrestrwyd ar neu ar ôl 1 Ebrill 2017.
Find out more/Cael gwybod mwy: www.gov.uk/newvehicletaxrates

show quoted sections

FOI FOI, Driver and Vehicle Licensing Agency

2 Attachments

Dear Mr Roberts

Please find attached the reply to your Freedom of Information request FOIR6511.

Regards

Ian Davies
Freedom of Information Team, Data Sharing & Protection Group | Strategy, Policy & Communications Directorate| D16 | DVLA | Swansea | SA6 7JL
Twitter: @dvlagovuk

We can always spot an untaxed car. Tax it or lose it.
Rydym wastad yn llwyddo i ddod o hyd i gar heb dreth. Trethwch ef neu byddwch yn ei golli.
Go to/Ewch i www.gov.uk/vehicletax

show quoted sections