ERP technology and services

Heston Roberts made this Freedom of Information request to Office of Communications

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Office of Communications,

Could you kindly respond to the below questions;

1. Which software are you currently using for the following Enterprise Resource Planning (ERP) services (if using more than one vendor - please breakdown accordingly):
a. Finance and Accounting
b. Procurement
c. Project Portfolio Management
d. Supply Chain Management
e. Planning and Budgeting
f. Performance Management
g. Human Resources
h. Payroll
i. Talent Management
j. Workforce Planning
2. How many users within your organisation have access to the above ERP services? If you are not using all of the above services, please mark N/A where applicable.
3. Which version of the software for the above ERP services are you using?
4. When was the last time this ERP software was upgraded?
5. What was the cost of the last upgrade for the above ERP services? Please provide a breakdown of the software, hardware and associated services.
6. Are you planning another ERP upgrade in the next 12-18 months? If yes, do you envisage the purchase of additional software and hardware?
7. Are the above ERP services provided in-house or are they outsourced? If outsourced which service provider are they outsourced to and when does the contract expire?
8. When does your existing contract for the above ERP software expire and when do you intend to re-tender?
9. Which software do you currently use for Customer Relationship Management (CRM)?
10. When does the existing software contract expire for CRM and when do you intend to re-tender?
11. Which software do you currently use for Business Intelligence (BI)?
12. When does the existing software contract expire for BI and when do you intend to re-tender?

Yours faithfully,

Heston Roberts

Jerin John, Office of Communications

Reference: 00505887
22/12/2017 12:55
Riverside House
2a Southwark Bridge Road
London SE1 9HA

Jerin John
Information Requests

Freedom of Information request

Dear Heston Roberts,

Thank you for your request for information about ERP technology and services.
Your request was received on 22/12/2017.

Where we hold the information you have requested we will endeavour to answer
your request in full and within 20 Working Days.

If we are unable to provide the information requested, we will explain why the
information has not been provided.

If you have any queries then please
contact [1][Ofcom request email].
Please remember to quote the reference number above in any future

Yours sincerely,
Jerin John



Our mailing address is:
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Jerin John, Office of Communications

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Dear Mr Roberts,


Please see attached our response to your request for information.


Yours sincerely,




:: Jerin John
   Assistant, FOI, DPA & Complaints

   Information Rights

   Governance & Accountability

   Corporate Services

   Tel: 020 7981 3668
   Email: [email address]

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