ERP technology and services

Heston Roberts made this Freedom of Information request to Department for International Development

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Department for International Development.

Dear Department for International Development,

Could you kindly respond to the below questions;

1. Which software are you currently using for the following Enterprise Resource Planning (ERP) services (if using more than one vendor - please breakdown accordingly):
a. Finance and Accounting
b. Procurement
c. Project Portfolio Management
d. Supply Chain Management
e. Planning and Budgeting
f. Performance Management
g. Human Resources
h. Payroll
i. Talent Management
j. Workforce Planning
2. How many users within your organisation have access to the above ERP services? If you are not using all of the above services, please mark N/A where applicable.
3. Which version of the software for the above ERP services are you using?
4. When was the last time this ERP software was upgraded?
5. What was the cost of the last upgrade for the above ERP services? Please provide a breakdown of the software, hardware and associated services.
6. Are you planning another ERP upgrade in the next 12-18 months? If yes, do you envisage the purchase of additional software and hardware?
7. Are the above ERP services provided in-house or are they outsourced? If outsourced which service provider are they outsourced to and when does the contract expire?
8. When does your existing contract for the above ERP software expire and when do you intend to re-tender?
9. Which software do you currently use for Customer Relationship Management (CRM)?
10. When does the existing software contract expire for CRM and when do you intend to re-tender?
11. Which software do you currently use for Business Intelligence (BI)?
12. When does the existing software contract expire for BI and when do you intend to re-tender?

Yours faithfully,

Heston Roberts

Department for International Development

Dear Mr Roberts

Thank you for your request for information which we received on 22
December 2017. We are dealing with it under the terms of the Freedom of
Information Act 2000 and will respond to you directly as soon as possible
and within 20 working days.

Please note the Department for International Development may also publish
our response to Freedom of Information requests at www.gov.uk/dfid.

Please contact me if you have any queries, quoting reference number
F2017-491.

Yours sincerely

Caroline Weintz
Information Rights Team
Department for International Development

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Department for International Development

1 Attachment

Dear Mr Roberts,

Please find attached the Department for International Development's
response to your Freedom of Information request F2017-491.

Yours sincerely,

Caroline Weintz
Information Rights Team
Department for International Development

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technology and mobile devices. Please email [1][DFID request email] to request
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