ERP Systems

The request was successful.

Dear Scottish Natural Heritage,

o What Applications are you running for:
o Finance?
o HR?
o Payroll?
o Project?
o CRM?
o Manufacturing?
o Sourcing?
o Invoice Scanning Tool?
o Are you using Config Snapshot?
o What BI Tool are you using?

o What versions of the above Applications are you running?
o When was your last Application upgrade?
o Are you planning another upgrade in the next 12-18 months?
o Do you have an Oracle support partner for applications? If so who?
o What kind of support is included in the contract (functional/technical/etc.?)
o What is the value of the application support contract?
o When does it expire?

o Are you running any Oracle Databases?
o If so, what versions are you currently running?
o What applications are being run on these Databases?
o Are you planning another Database upgrade in the next 12-18 months?
o Do you have an Oracle support partner for Databases? If so who?
o What is the value of the database support contract?
o When does it expire?
o Where are the databases held? Hosted, onsite/offsite?
o If not, how many in-house DBAs do you have?

o Where do you advertise any Oracle procurement opportunities?
o Who is responsible for looking after the contract for the Oracle estate?
o Who is responsible for looking after the licenses for the Oracle estate?
o How much do you pay annually for Oracle Support & Maintenance?
o When does this contract renew?
o Do you work with off-shore partners?

Yours faithfully,

E Hill

Dear Ms Hill,

Thank you for your request. We will respond to you as soon as we can and by 28 March at the latest.

Yours sincerely

Jennifer Ryles
Information Officer

-----Original Message-----
From: Emily Hill [mailto:[FOI #318728 email]]
Sent: 26 February 2016 10:22
To: FOI
Subject: Freedom of Information request - ERP Systems

Dear Scottish Natural Heritage,

o What Applications are you running for:
o Finance?
o HR?
o Payroll?
o Project?
o CRM?
o Manufacturing?
o Sourcing?
o Invoice Scanning Tool?
o Are you using Config Snapshot?
o What BI Tool are you using?

o What versions of the above Applications are you running?
o When was your last Application upgrade?
o Are you planning another upgrade in the next 12-18 months?
o Do you have an Oracle support partner for applications? If so
who?
o What kind of support is included in the contract
(functional/technical/etc.?)
o What is the value of the application support contract?
o When does it expire?

o Are you running any Oracle Databases?
o If so, what versions are you currently running?
o What applications are being run on these Databases?
o Are you planning another Database upgrade in the next 12-18
months?
o Do you have an Oracle support partner for Databases? If so who?
o What is the value of the database support contract?
o When does it expire?
o Where are the databases held? Hosted, onsite/offsite?
o If not, how many in-house DBAs do you have?

o Where do you advertise any Oracle procurement opportunities?
o Who is responsible for looking after the contract for the Oracle
estate?
o Who is responsible for looking after the licenses for the Oracle
estate?
o How much do you pay annually for Oracle Support & Maintenance?
o When does this contract renew?
o Do you work with off-shore partners?

Yours faithfully,

E Hill

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Please note that for business purposes, outgoing and incoming
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Tha am post-dealain seo agus fiosrachadh sam bith na chois
dìomhair agus airson an neach no buidheann ainmichte a-
mhàin. Mas e gun d’ fhuair sibh am post-dealain seo le
mearachd, cuiribh fios dhan manaidsear-siostaim no neach-
sgrìobhaidh.

Thoiribh an aire airson adhbharan gnothaich, ‘s dòcha gun tèid
sùil a chumail air puist-dealain a’ tighinn a-steach agus a’ dol a-
mach bho SNH.

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Dear Ms Hill,

Please find attached our response to your request. Please don't hesitate to contact us if you have any questions about this response or any problems with the attached document.

Yours sincerely

Jennifer Ryles
Information Officer

-----Original Message-----
From: Emily Hill [mailto:[FOI #318728 email]]
Sent: 26 February 2016 10:22
To: FOI
Subject: Freedom of Information request - ERP Systems

Dear Scottish Natural Heritage,

o What Applications are you running for:
o Finance?
o HR?
o Payroll?
o Project?
o CRM?
o Manufacturing?
o Sourcing?
o Invoice Scanning Tool?
o Are you using Config Snapshot?
o What BI Tool are you using?

o What versions of the above Applications are you running?
o When was your last Application upgrade?
o Are you planning another upgrade in the next 12-18 months?
o Do you have an Oracle support partner for applications? If so
who?
o What kind of support is included in the contract
(functional/technical/etc.?)
o What is the value of the application support contract?
o When does it expire?

o Are you running any Oracle Databases?
o If so, what versions are you currently running?
o What applications are being run on these Databases?
o Are you planning another Database upgrade in the next 12-18
months?
o Do you have an Oracle support partner for Databases? If so who?
o What is the value of the database support contract?
o When does it expire?
o Where are the databases held? Hosted, onsite/offsite?
o If not, how many in-house DBAs do you have?

o Where do you advertise any Oracle procurement opportunities?
o Who is responsible for looking after the contract for the Oracle
estate?
o Who is responsible for looking after the licenses for the Oracle
estate?
o How much do you pay annually for Oracle Support & Maintenance?
o When does this contract renew?
o Do you work with off-shore partners?

Yours faithfully,

E Hill

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #318728 email]

Is [SNH request email] the wrong address for Freedom of Information
requests to Scottish Natural Heritage? If so, please contact us
using this form:
https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be
published on the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read
the latest advice from the ICO:
https://www.whatdotheyknow.com/help/ico-...

If you find this service useful as an FOI officer, please ask your
web manager to link to us from your organisation's FOI page.


-------------------------------------------------------------------

--

**********************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please
notify the system manager or the sender.

Please note that for business purposes, outgoing and incoming
emails from and to SNH may be monitored.

Tha am post-dealain seo agus fiosrachadh sam bith na chois
dìomhair agus airson an neach no buidheann ainmichte a-
mhàin. Mas e gun d’ fhuair sibh am post-dealain seo le
mearachd, cuiribh fios dhan manaidsear-siostaim no neach-
sgrìobhaidh.

Thoiribh an aire airson adhbharan gnothaich, ‘s dòcha gun tèid
sùil a chumail air puist-dealain a’ tighinn a-steach agus a’ dol a-
mach bho SNH.

**********************************************************************

hide quoted sections