ERP Systems

Michael Rohan made this Freedom of Information request to Network Homes
This authority is not subject to FOI law, so is not legally obliged to respond (details).
This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. Although not legally required to do so, we would have expected Network Homes to have responded by now (details). You can complain by requesting an internal review.

Dear Network Housing Group,

What Applications are you running for:
o Finance (FMS)?
o HR?
o Payroll?

o What versions of the above Applications are you running?
o When was your last Application upgrade?
o Are you planning another upgrade in the next 12-18 months?
o If applicable, which Systems Integrator or consultancy do you use to assist with upgrades, installations etc?

o What kind of support is included in the contract/s (functional/technical/etc.?)
o Where do you advertise any Finance/HR/Payroll procurement opportunities?
o Who is responsible for looking after these contracts?

Yours faithfully,

Michael Rohan

Mimecast Notifications, Network Homes




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Sent request to Network Homes again, using a new contact address.

Customer Service - Network Homes, Network Homes

Thank you for getting in touch with us. Our Customer Service team are
experiencing a short delay in our email responses. We’ll still aim to
respond to your email within 2 working days.
In order for us to answer your email we need identification details such
as your full name and address to comply with Data Protection regulations.
If this is missing we will ask you for this before responding to your
Did you know that we have a dedicated Customer Service Twitter account
[1]@AskNetworkHomes where you will get a much quicker response.
We have several self-help videos you can watch on our website, where you
can find out how to pay your rent, change a light bulb, unblock your sink
and loads more [2]here.
For anything urgent, please call us on 0300 373 3000.


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