ERP Systems

Richard Paramo made this Freedom of Information request to Glasgow Caledonian University

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Glasgow Caledonian University,

o What Applications are you running for:
o Finance?
o HR?
o Payroll?
o Project?
o CRM?
o Manufacturing?
o Sourcing?
o Invoice Scanning Tool?
o Are you using Config Snapshot?
o What BI Tool are you using?

o What versions of the above Applications are you running?
o When was your last Application upgrade?
o Are you planning another upgrade in the next 12-18 months?
o Do you have an Oracle support partner for applications? If so who?
o Do you have an SAP support partner for applications? If so who?
o What kind of support is included in the contract/s (functional/technical/etc.?)
o What is the value of the SAP application support contract and when does it end?
o What is the value of the Oracle application support contract and when does it end?
o When does the SAP and/or Oracle contracts expire?

o Are you running any Oracle Databases, if so what versions are you running?
o Are you running any SAP Databases if so what versions are you running?
o What applications are being run on these Databases?
o Are you planning another Database upgrade in the next 12-18 months?
o Do you have an Oracle support partner for Databases? If so who?
o Do you have an SAP support partner for Databases? If so who?
o What is the value of the database support contract for SAP and when does it expire?
o What is the value of the database support contract for Oracle and when does it expire?
o Where are the databases held? Hosted, onsite/offsite?
o If not, how many in-house DBAs do you have?

o Where do you advertise any Oracle procurement opportunities?
o Who is responsible for looking after the contract for the Oracle and/or SAP estate?
o Who is responsible for looking after the licenses for the Oracle and/or SAP estate?
o How much do you pay annually for Oracle Support & Maintenance and when does it renew?
o How much do you pay annually for SAP Support & Maintenance and when does it renew?
o Do you work with off-shore partners?

Yours faithfully,

Richard Paramo

Freedom of Information Enquiries,

Dear Mr Paramo

Glasgow Caledonian University has received your request for information. The University is currently processing this and will get back to you as soon as possible. It will be responded to under the Freedom of Information (Scotland) Act 2002.

Yours sincerely
Linda Reid

Linda Reid
Department of Governance

T: +44 (0)141 273 1451 | F: +44 (0)141 331 8797 | E: [email address]
Glasgow Caledonian University, Cowcaddens Road, Glasgow, G4 0BA,
Scotland, United Kingdom

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Freedom of Information Enquiries,

2 Attachments

Dear Mr Paramo

I refer to your request for information. The University's response is attached.

Please also find attached a review notice setting out the steps you may take if you are not satisfied with the response provided to your request.

If there are any questions in relation to this request, please contact the University at [Glasgow Caledonian University request email]

Yours sincerely
Jean Ash

Jean Ash
Information Compliance, Governance and Records Manager | Department of Governance

T: +44 (0)141 331 3341| F: +44 (0)141 331 8797 | E: [email address]
Glasgow Caledonian University, Cowcaddens Road, Glasgow, G4 0BA,
Scotland, United Kingdom

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