ERP Systems

The request was successful.

Dear Care Quality Commission,

o What Applications are you running for:
o Finance?
o HR?
o Payroll?
o Project?
o CRM?
o Manufacturing?
o Sourcing?
o Invoice Scanning Tool?
o Are you using Config Snapshot?
o What BI Tool are you using?

o What versions of the above Applications are you running?
o When was your last Application upgrade?
o Are you planning another upgrade in the next 12-18 months?
o Do you have an Oracle support partner for applications? If so who?
o Do you have an SAP support partner for applications? If so who?
o What kind of support is included in the contract/s (functional/technical/etc.?)
o What is the value of the SAP application support contract and when does it end?
o What is the value of the Oracle application support contract and when does it end?
o When does the SAP and/or Oracle contracts expire?

o Are you running any Oracle Databases, if so what versions are you running?
o Are you running any SAP Databases if so what versions are you running?
o What applications are being run on these Databases?
o Are you planning another Database upgrade in the next 12-18 months?
o Do you have an Oracle support partner for Databases? If so who?
o Do you have an SAP support partner for Databases? If so who?
o What is the value of the database support contract for SAP and when does it expire?
o What is the value of the database support contract for Oracle and when does it expire?
o Where are the databases held? Hosted, onsite/offsite?
o If not, how many in-house DBAs do you have?

o Where do you advertise any Oracle and/or SAP procurement opportunities?
o Who is responsible for looking after the contract for the Oracle and/or SAP estate?
o Who is responsible for looking after the licenses for the Oracle and/or SAP estate?
o How much do you pay annually for Oracle Support & Maintenance and when does it renew?
o How much do you pay annually for SAP Support & Maintenance and when does it renew?
o Do you work with off-shore partners?

Yours faithfully,

Sam Hill

Information Access, Care Quality Commission

Dear Mr Hill

 

I acknowledge receipt of your correspondence dated 31 May 2019, in which
you made a request for information.

 

Your request is as follows:

 

“What Applications are you running for:

o             Finance?

O             HR?

O             Payroll?

O             Project?

O             CRM?

O             Manufacturing?

O             Sourcing?

O             Invoice Scanning Tool?

O             Are you using Config Snapshot?

O             What BI Tool are you using?

 

O             What versions of the above Applications are you running?

O             When was your last Application upgrade?

O             Are you planning another upgrade in the next 12-18 months?

O             Do you have an Oracle support partner for applications? If
so who?

O             Do you have an SAP support partner for applications? If so
who?

O             What kind of support is included in the contract/s
(functional/technical/etc.?)

o             What is the value of the SAP application support contract
and when does it end?

O             What is the value of the Oracle application support contract
and when does it end?

O             When does the SAP and/or Oracle contracts expire?

 

O             Are you running any Oracle Databases, if so what versions
are you running?

O             Are you running any SAP Databases if so what versions are
you running?

O             What applications are being run on these Databases?

O             Are you planning another Database upgrade in the next 12-18
months?

O             Do you have an Oracle support partner for Databases? If so
who?

O             Do you have an SAP support partner for Databases? If so who?

O             What is the value of the database support contract for SAP
and when does it expire?

O             What is the value of the database support contract for
Oracle and when does it expire?

O             Where are the databases held?  Hosted, onsite/offsite?

O             If not, how many in-house DBAs do you have?

 

O             Where do you advertise any Oracle and/or SAP procurement
opportunities?

O             Who is responsible for looking after the contract for the
Oracle and/or SAP estate?

O             Who is responsible for looking after the licenses for the
Oracle and/or SAP estate?

O             How much do you pay annually for Oracle Support &
Maintenance and when does it renew?

O             How much do you pay annually for SAP Support & Maintenance
and when does it renew?

O             Do you work with off-shore partners?”

 

CQC will consider your request in accordance with the Freedom of
Information Act 2000 (FOIA).

 

Our statutory deadline for response is 28 June 2019, but we will in any
event endeavour to respond as soon as possible.

 

We will write to you if we are unable to meet this deadline.

 

The information you have requested may be subject to an exemption from the
right to know. Should this occur, we will explain the reasons why when we
respond.

 

Regards

 

On behalf of:

Information Access Team

Regulatory Customer & Corporate Operations 

 

Care Quality Commission

Citygate

Gallowgate

Newcastle upon Tyne

NE1 4PA

 

The Care Quality Commission is the independent regulator of health and
adult social care services in England. [1]www.cqc.org.uk. For general
enquiries, call the National Customer Service Centre (NCSC) on 03000
616161 or email [2][email address]

 

Personal data is processed in accordance with the General Data Protection
Regulation (GDPR) and relevant data protection law. Information on the
processing of personal data by CQC can be found at
[3]www.cqc.org.uk/about-us/our-policies/privacy-statement

 

Statutory requests for information made under access to information
legislation such as the Data Protection Act 2018, GDPR and the Freedom of
Information Act 2000 should be sent to: [4][CQC request email]

 

 

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Information Access, Care Quality Commission

Dear Mr Hill
Our Ref: CQC IAT 1920 0178

We write in response to your correspondence of 31 May 2019 in which you
asked for information.

CQC has now considered your request, in accordance with your rights and
our obligations under the Freedom of Information Act 2000 (FOIA).

Please find answers to your questions below, in blue.
“What Applications are you running for:

* Finance? SBS (Shared Business Service)
* HR? ESR (Electronic Staff Record system)
* Payroll? SBS (Shared Business Service) v12
* Project? Not applicable
* CRM? Siebel Customer Relationship Management system
* Manufacturing? Not applicable
* Sourcing? Not applicable
* Invoice Scanning Tool? Kofax Scan and Capture
* Are you using Config Snapshot? No
* What BI Tool are you using? Microsoft Power Business Intelligence
Desktop software, Oracle Endeca Server

 

* What versions of the above Applications are you running? SBS v12,
Siebel CRM uses Oracle database version: 11.2.0.4; Oracle Business
Intelligence software uses Oracle database version: 11.2.0.4

 

* When was your last Application upgrade? Applications are upgraded as
required on a regular basis.
* Are you planning another upgrade in the next 12-18 months? Yes
* Do you have an Oracle support partner for applications? If so who?
Not applicable
* Do you have an SAP support partner for applications? If so who? No
* What kind of support is included in the contract/s
(functional/technical/etc.?)  Programme Technical Support services
* What is the value of the SAP application support contract and when
does it end? Not applicable
* What is the value of the Oracle application support contract and when
does it end? Not applicable
* When does the SAP and/or Oracle contracts expire? Not applicable

 

* Are you running any Oracle Databases, if so what versions are you
running? Siebel CRM uses Oracle database version: 11.2.0.4; OBI uses
Oracle database version: 11.2.0.4
* Are you running any SAP Databases if so what versions are you running?
No
* What applications are being run on these Databases? CRM, OBIEE
* Are you planning another Database upgrade in the next 12-18 months?
No
* Do you have an Oracle support partner for Databases? If so who? Not
applicable
* Do you have an SAP support partner for Databases? If so who? Not
applicable
* What is the value of the database support contract for SAP and when
does it expire? Not applicable
* What is the value of the database support contract for Oracle and when
does it expire? Not applicable
* Where are the databases held?  Hosted, onsite/offsite? Not applicable
* If not, how many in-house DBAs do you have? Not applicable

 

* Where do you advertise any Oracle and/or SAP procurement
opportunities? Our main to route to Market is via Government
procurement frameworks, i.e. Crown Commercial Service framework
* Who is responsible for looking after the contract for the Oracle
and/or SAP estate? Oracle Contact – Andy Basnett-Rix, Head of
Operational Business Services
* Who is responsible for looking after the licenses for the Oracle
and/or SAP estate? Oracle licences – Andy Basnett-Rix, Head of
Operational Business Services
* How much do you pay annually for Oracle Support & Maintenance and when
does it renew?   Annual cost for Software update, Licence and Support
is £786,715k (ex VAT); this renews on 01/04/2021
* How much do you pay annually for SAP Support & Maintenance and when
does it renew? Not applicable
* Do you work with off-shore partners?” We do not currently have
contracts with any off-shore partners. We assume that by “off-shore
partner” you mean a company based exclusively or primarily outside of
the UK, such that this company would not necessarily be bound by UK or
English law. If you mean something else, please let us know.

 
We trust this information is helpful to you.
CQC will always endeavour to provide high quality responses to requests
for information and seek to be as helpful as possible. We would therefore
appreciate if you can take some time to complete our online feedback form
by visiting the following link:
 
[1]https://webdataforms.cqc.org.uk/Checkbox...
 
Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provides.
 
Yours sincerely
 
The Information Access Team
 
Governance and Legal Services
Regulatory Customer and Corporate Operations
Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
 
The Care Quality Commission is the independent regulator of health and
adult social care services in England. [2]www.cqc.org.uk. For general
enquiries, call the National Customer Service Centre (NCSC) on 03000
616161 or email [email address]
 
Personal data is processed in accordance with the General Data Protection
Regulation (GDPR) and relevant data protection law. Information on the
processing of personal data by CQC can be found at
[3]www.cqc.org.uk/about-us/our-policies/privacy-statement
 
Statutory requests for information made under access to information
legislation such as the Data Protection Act 2018, GDPR and the Freedom of
Information Act 2000 should be sent to: [CQC request email]
 
 
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