Dear Essex Cares Limited,

o What Applications are you running for:
o Finance?
o HR?
o Payroll?
o Project?
o CRM?
o Manufacturing?
o Sourcing?
o Invoice Scanning Tool?
o Are you using Config Snapshot?
o What BI Tool are you using?

o What versions of the above Applications are you running?
o When was your last Application upgrade?
o Are you planning another upgrade in the next 12-18 months?
o Do you have an Oracle support partner for applications? If so who?
o What kind of support is included in the contract (functional/technical/etc.?)
o What is the value of the application support contract?
o When does it expire?

o Are you running any Oracle Databases?
o If so, what versions are you currently running?
o What applications are being run on these Databases?
o Are you planning another Database upgrade in the next 12-18 months?
o Do you have an Oracle support partner for Databases? If so who?
o What is the value of the database support contract?
o When does it expire?
o Where are the databases held? Hosted, onsite/offsite?
o If not, how many in-house DBAs do you have?

o Where do you advertise any Oracle procurement opportunities?
o Who is responsible for looking after the contract for the Oracle estate?
o Who is responsible for looking after the licenses for the Oracle estate?
o How much do you pay annually for Oracle Support & Maintenance?
o When does this contract renew?
o Do you work with off-shore partners?

Yours faithfully,

Richard Paramo