ERP Systems

The request was successful.

Dear Heart of England NHS Foundation Trust,

o What Applications are you running for:
o Finance?
o HR?
o Payroll?
o Project?
o CRM?
o Manufacturing?
o Sourcing?
o Invoice Scanning Tool?
o Are you using Config Snapshot?
o What BI Tool are you using?

o What versions of the above Applications are you running?
o When was your last Application upgrade?
o Are you planning another upgrade in the next 12-18 months?
o Do you have an Oracle support partner for applications? If so who?
o Do you have an SAP support partner for applications? If so who?
o What kind of support is included in the contract/s (functional/technical/etc.?)
o What is the value of the SAP application support contract and when does it end?
o What is the value of the Oracle application support contract and when does it end?
o When does the SAP and/or Oracle contracts expire?

o Are you running any Oracle Databases, if so what versions are you running?
o Are you running any SAP Databases if so what versions are you running?
o What applications are being run on these Databases?
o Are you planning another Database upgrade in the next 12-18 months?
o Do you have an Oracle support partner for Databases? If so who?
o Do you have an SAP support partner for Databases? If so who?
o What is the value of the database support contract for SAP and when does it expire?
o What is the value of the database support contract for Oracle and when does it expire?
o Where are the databases held? Hosted, onsite/offsite?
o If not, how many in-house DBAs do you have?

o Where do you advertise any Oracle and/or SAP procurement opportunities?
o Who is responsible for looking after the contract for the Oracle and/or SAP estate?
o Who is responsible for looking after the licenses for the Oracle and/or SAP estate?
o How much do you pay annually for Oracle Support & Maintenance and when does it renew?
o How much do you pay annually for SAP Support & Maintenance and when does it renew?
o Do you work with off-shore partners?

Yours faithfully,

Mary Soper

Publication Scheme e-mail, Heart of England NHS Foundation Trust

Our reference: FOI 5652

Dear Mary,

Thank you for your e-mail received on 27th November 2017 requesting information regarding the Heart of England NHS Foundation Trust.

Your request is being dealt with under the terms of the Freedom of Information Act 2000 and we aim to respond by 27th December 2017, i.e. within the statutory 20 working days, as defined by the Act, subject to the application of any statutory exemptions.

Where consideration is given to the application of any exemptions, the 20 day compliance may be extended under the terms of the Act to a period considered reasonable depending on the nature and circumstances of the request. In such cases, you will be notified and, where possible, a revised time-scale will be indicated. In all cases, we shall attempt to deal with your request at the earliest opportunity.

If you have any queries about this request do not hesitate to contact me. Please quote the reference number above in any future communications.

Kind regards,

FOI Officer
Email:[Heart of England NHS Foundation Trust request email]
Web: http://www.heartofengland.nhs.uk
Information Governance Team
Devon House
Heartlands Hospital
Bordesley Green East
B9 5SS

show quoted sections

Publication Scheme e-mail, Heart of England NHS Foundation Trust

1 Attachment

Our reference: FOI 5652

Dear Mary,

Thank you for your request for information. The Trust's response is provided in the attached document. Heart of England NHS Foundation Trust covers Birmingham Heartlands Hospital, Good Hope Hospital, Solihull Hospital & Community Services and Birmingham Chest Clinic.

If you are unhappy with the service you have received in relation to your request and wish to request a review of our decision, you should write to the Head of Information Governance, Safety and Governance Directorate, Devon House, Heartlands Hospital, Bordesley Green East, B9 5SS.

If you are not content with the outcome of your review, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by our trust. The Information Commissioner can be contacted at:

Information Commissioner's Office Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF Telephone: 08456 30 60 60 or 01625 54 57 45 or www.ico.org.uk

We would appreciate your feedback in order to help us improve our service.

Kind regards,

Trust FOI Officer
Email: [Heart of England NHS Foundation Trust request email]
Web: http://www.heartofengland.nhs.uk
Information Governance Team
Devon House
Heartlands Hospital
Bordesley Green East
B9 5SS

show quoted sections