ERP System

Response to this request is long overdue. By law, under all circumstances, Hammersmith and Fulham Borough Council should have responded by now (details). You can complain by requesting an internal review.

Maryjane Collins

Dear Hammersmith and Fulham Borough Council,

o What Applications are you running for:
o Finance?
o HR?
o Payroll?
o Project?
o CRM?
o Manufacturing?
o Sourcing?
o Invoice Scanning Tool?
o Are you using Config Snapshot?
o What BI Tool are you using?

o What versions of the above Applications are you running?
o When was your last Application upgrade?
o Are you planning another upgrade in the next 12-18 months?
o Do you have an Oracle support partner for applications? If so who?
o What kind of support is included in the contract (functional/technical/etc.?)
o What is the value of the application support contract?
o When does it expire?
o Are you running any Oracle Databases?
o If so, what versions are you currently running?
o What applications are being run on these Databases?
o Are you planning another Database upgrade in the next 12-18 months?
o Do you have an Oracle support partner for Databases? If so who?
o What is the value of the database support contract?
o When does it expire?
o Where are the databases held? Hosted, onsite/offsite?
o If not, how many in-house DBAs do you have?
o Where do you advertise any Oracle procurement opportunities?
o Who is responsible for looking after the contract for the Oracle estate?
o Who is responsible for looking after the licenses for the Oracle estate?
o How much do you pay annually for Oracle Support & Maintenance?
o When does this contract renew?
o Do you work with off-shore partners?

Yours faithfully,

Maryjane Collins

H and F In Touch, Hammersmith and Fulham Borough Council

Our reference: 1049185
 
 
Dear Ms. Collins 
 
Thank you for your request for information that was received on 24 April
2017.  Your request has been summarised as follows:
 
1. What Applications are you running for:
- Finance?
- HR?
- Payroll?
- Project?
- CRM?
- Manufacturing?
- Sourcing?
- Invoice Scanning Tool?
- Are you using Config Snapshot?
- What BI Tool are you using?

2. What versions of the above Applications are you running?
- When was your last Application upgrade?
- Are you planning another upgrade in the next 12-18 months?

3. Do you have an Oracle support partner for applications? If so who?
- What kind of support is included in the
contract(functional/technical/etc.?)
- What is the value of the application support contract?
- When does it expire?

4. Are you running any Oracle Databases?
- If so, what versions are you currently running?
- What applications are being run on these Databases?
- Are you planning another Database upgrade in the next 12-18 months?
- Do you have an Oracle support partner for Databases? If so who?

5. What is the value of the database support contract?
- When does it expire?
- Where are the databases held? Hosted, onsite/offsite?
- If not, how many in-house DBAs do you have?

6. Where do you advertise any Oracle procurement opportunities?

7. Who is responsible for looking after the contract for the Oracle
estate?

8. Who is responsible for looking after the licenses for the Oracle
estate?

9. How much do you pay annually for Oracle Support & Maintenance?
- When does this contract renew?
- Do you work with off-shore partners?
 
We are dealing with your request under the Freedom of Information Act 2000
and we aim to send a response by 23 May 2017 - this is 20 working days
from the date of receipt.
 
The Freedom of Information Act 2000 may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions apply to some or all of the information then we
might not provide that information to you. We will inform you if this is
the case and advise you of your rights to request an internal review.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
 
If you are registered for self-service via the Council My Account portal,
you can track the progress of your request online:  [1]Track case progress
 
Yours sincerely
 
 
h&f InTouch team
 

References

Visible links
1. Track case progress (opens a new window)
https://www.apps7b.lbhf.gov.uk/cus/servl...

Graham Ostle, Hammersmith and Fulham Borough Council

1 Attachment

Our reference:  1049185
 
Dear Ms. Collins
 
Thank you for your request for information received on 24 April 2017.
 
Please find attached our response to your request.
 
Yours sincerely
 
 
Graham Ostle
FOI: Hammersmith & Fulham
 
Please do not edit the subject when responding to this email. Our case
management system (iCasework) will not deliver your email to the intended
recipient if the subject is amended in any way.
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