Equita complaints and SLA

Mel Taylor made this Freedom of Information request to Birmingham City Council

The request was partially successful.

From: Mel Taylor

Dear Birmingham City Council,

I would like a copy of the SLA between BCC and Equita particularly
relating to whether Equita are able to outsource to Bailiffs not
registered as working for them directly.

I would also like a breakdown between 2009 - present of all
complaints about Equitas conduct showing reason for complaint ie
front loading of charges and the finding of the council on that

Kind Regards
Mel Taylor

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Birmingham City Council

Attachment Acknowledgment Letter FOI7505.doc
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Dear Sirs

Please see attached acknowledgement of your request for information.

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Birmingham City Council

Attachment pic02377.jpg
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Dear Sir

I am writing in respect of your enquiry for information under the
provisions of the Freedom of Information Act 2000.

Please find below the information you have requested.

Due to a change in the contract an SLA between BCC and Equita no longer

There is no information available for complaints made against Equita
bailiffs for the period 01/04/09 to 30/06/11 as details only started to be
kept with effect from 01/07/11. An analysis of details from 01/07/11 to
31/08/12 is shown below

(Embedded image moved to file: pic02377.jpg)

If you are not satisfied with the response you may ask for an internal
review. If subsequently you are not satisfied with the Council’s decision
you may apply to the Information Commissioner for a decision. Generally,
the ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Council. The Information Commissioner can be
contacted at the following address:

The Information Commissioner
Wycliffe House
Water Lane

Telephone: 01625 545745
Web Address: www.ico.gov.uk

Yours Faithfully

Revenues & Benefits

Reply to [Birmingham City Council request email]

Re use of Public Sector Information

The information provided is subject to Birmingham City Council copyright,
however, it may be re-used for personal, educational or non-commercial
purposes without further reference to the City Council. If the re-use is
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From: Mel Taylor

Dear Birmingham City Council,

Thank you for your response can you advise me how complaints were
dealt with previously? Also how they were tracked in order to
establish whether targets SLA were achieved? And whether Equita are
in fact allowed to subcontract bailiff activites.

Yours faithfully,

Mel Taylor

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