Equality impact assesment

The request was successful.

Dear Network Rail Limited,

Please provide a copy of the equality impact assessment for policies and processes relating to penalty fare stations and compulsory ticket areas for disabled passengers (visible and invisible disabilities) in accordance with Conditions of Travel 2016 and Byelaws. This may include:
*signs, notices, information, announcements at stations (including position, format, visibility)
*information on websites and in publications
*training for revenue officers on dealing with disabilities and process they are trained to follow when implenting reasonable adjustments listed in Conditions of Travel such as buying a ticket at the destination
*form (design, format and questions) given to passengers by revenue officers for completion
*process for passengers who have travelled on a non-penalty train
*amount of time that revenue officers are advised to spend per person
*guidelines on information about the policy to be given to passengers and identification to be shown to passengers on request
*number of revenue officers that should be involved with dealing with one passenger at any one time
*process for revenue officers to follow when a passenger declares a disability
*process for revenue officer to follow when a passender declares they are unwell and need help
*processes to monitor compliance by service providers of the reasonable adjustments stated in the conditions of travels 2016 such as disabled passengers purchasing tickets at the destination.

Please provide all available information considered as part of the equality impact assessment.

Yours faithfully,

A Huckerby

FOI, Network Rail Limited

Reference number: FOI201000046

Dear A Huckerby,

Information request

Your correspondence was received by Network Rail on 11th January 2017. I can confirm that your request is being processed under the terms of the Freedom of Information Act (FOIA). I will endeavour to respond to you as soon as possible and in any event by the 8th February 2017.

On occasion we may need to consult with third parties about requests, in line with the recommendations in the Code of Practice issued by the then Secretary of State for Constitutional Affairs.

If you have any queries please do not hesitate to contact me.

Please remember to quote your reference number in all future communications.

Yours sincerely,

Joanne West
Information Officer

Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN

Telephone: 01908 782405
Email: [Network Rail request email]
Web: http://www.networkrail.co.uk/FOI/

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FOI, Network Rail Limited

1 Attachment

Reference number: FOI2017/00047

Dear A Huckerby

Please find attached our response to your Freedom of Information request.

If you have any queries please do not hesitate to contact me.

Yours sincerely

Joanne West
Information Officer

Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN

Telephone: 01908 782405
Email: [Network Rail request email]
Web: http://www.networkrail.co.uk/FOI/

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