Equality Act 2010 Competency

Jason made this Freedom of Information request to Legal Aid Agency

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Legal Aid Agency,

I am writing to you under the Freedom of Information Act 2000 (“the Act”) to request the following information:

Please set out the following in regards to the staff, including your stage 2 complaints team, who assess concerns/complaints regarding legal aid service providers:

1) What training have they received in regards to the Equality Act 2010?
2) How do you assess how competent they are in regards to matters that relate to the Equality Act 2010 and how often is this process, if any, reviewed?
3) What training material and guidance is available for these staff and how is this kept up to date? Please kindly send me a copy of this material.

I look forward to your response within 20 working days, as stipulated by the Act.

Yours faithfully,

Jason Batchelor

Information Governance (LAA), Legal Aid Agency

Dear Jason Batchelor,

Thank you for your request for information which we received 14/09/2018.

Your request has been passed to me as I have responsibility for
information held by the Legal Aid Agency.

I will respond no later than the statutory deadline of 12/10/2018.

Please do not hesitate to contact us at
[email address] if you have any questions.

Please ensure you quote our reference FOI/180914006 in any future

Yours Faithfully
Information Governance Team

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Information Governance (LAA), Legal Aid Agency

2 Attachments

Afternoon Mr Batchelor,


Please find attached our response to your FOI request.


Thank you


Information Governance

Legal Aid Agency

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[Name Removed] (Account suspended) left an annotation ()


The information you provide the public in your requests is invaluable and much appreciated

You have a wealth of knowledge that really assists the ordinary person in their struggles

Do you have any links or templates of a letter before claim using the JR protocol and likewise a template letter before claim or any links ?

Kind regards

Jason left an annotation ()

Thanks Victoria for the kind words.

I have uploaded some templates here:


[Name Removed] (Account suspended) left an annotation ()


Thank you so much.

You have no idea how invaluable the contributions you have made on this site alongside some other pro active people . The information you share is literally lifesaving.

This is very very much appreciated. I’m so grateful that there are people such as yourself challenging these hideous organisations and much of what you do is paving the way for others and for that I’m immensely grateful. Had I not come across your annotations and those of M Boyce I shudder to think of how I could have been out of the frying pan into the fire. Trust me your information makes a difference to peoples lives.

Thank you and keep going you are to be commended for your insights

Jason left an annotation ()

Many thanks, Victoria.

I am very glad to learn you have found my comments etc. helpful.

Yes, certain government agencies have acted egregiously in my experience, and seemingly yours too. This cannot continue. I think when we collaborate together we can make a real difference.

[Name Removed] (Account suspended) left an annotation ()

The information provided by yourself, M Boyce, J Roberts and others PHSO the facts is a guide to surviving this elaborately devised system that is truly shocking.

How the system has been devised completely opposes all it purports to stand for

The information you all put out there is so valuable because once you know what your dealing with: brick walls you can then attempt to break them down or at least chip away in the knowledge that you are in fact swimming against the tide.

I shudder to think what position I would have found myself in without the information you have all provided and thank you it’s good to know there are some really good honest salt of the earth people out there challenging wrong doing and most importantly exposing it.

Jason left an annotation ()

Yes, I would totally agree with you, Victoria. It is a very sad state of affairs we find ourselves in. The respective organisation are simply not fit for purpose in my opinion and many others.

I am glad that you are finding the information we have posted useful. Let me know if I can ever help you further.