Equalisation of State Pension Age 1950's Women

LANGTON made this Freedom of Information request to Department for Work and Pensions

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The request was successful.

Dear Department for Work and Pensions,

I received a letter dated 17 October 2018 from J Barrett DWP Complaints & Correspondence Acting Senior Team Manager, this letter was sent in connection to a Freedom of Information Request FOI2018/01917 as the FOI team could include personal information as some of my request fell under section 40(1) of the FOI Act.

My understanding is that under section 40 Personal information.
the section has no associated Explanatory Notes.

(1)Any information to which a request for information relates is exempt information if it constitutes personal data of which the applicant is the data subject.

I do not no why the original FOI could not have been answered as my questions did not relate directly to just my original letter of complaint but it included many other Women born in th the 1950’s who were sent misleading and incorrect information.

From the FT Adviser date: June 29, 2018 an article had reported on Complaints by Women with regards to the Pension Chages to the DWP:

The Department for Work & Pensions (DWP) received and investigated 7,835 complaints from people affected by an increase to the women's state pension age.

Guy Opperman, minister for pensions and financial inclusion, said this week (26 June) in a written answer to Parliament that these complaints occurred between August 2016 and May 2018.

That’s a 23 month duration, the amount of complaints were 7835 divided by 23 months = 340.65 women who had complained less the month of APR and MAY = 681.30 the average amount of Women who would have received the misleading and incorrect information would be approx 7835 takeaway 681.30 = 7154 on average.

From the above information from Guy Opperman minister for pensions you could say that the letter that was sent out prior to 5 April 2018 had the misleading and incorrect information the average total Women who had the letter prior to Apr 5 2018 was approx 7154 Women.

I did ask the DWP via a FOI and due to the cost could not provide the total of Women who were sent the misleading and incorrect information via the Standard complaint letter prior to April 5 2018.

This Misinformation was both deliberately promoted and accidentally shared via the old template letter prior to 5 April 2018, I did inform the DWP of the the misleading and incorrect information on the letter they had sent to me which was the Standard complaint letter prior to April 5 2018, it had taken the DWP a long time to correct it, from my original letter of the 3 March 2017 it had taken 1 year and 5 days to amend the template letter.

Mr J Barrett DWP Complaints & Correspondence Acting Senior Team Manager did not include my original letter of the 3 March 2017 only the corrected template letter which were sent after April 5 2018, it was my letter of the 3 March 2017 that had the misleading information.

I have notice recently that you (Independent Case Examiner) have asked for the DWP to apologise on recent complaints that has been investigated by ICE and upheld and ordered the DWP to pay a consolatory payment and apology, I feel that the DWP has committed maladministration with regards to the above This Misinformation was both deliberately promoted and accidentally shared via the old template letter prior to 5 April 2018 because:

1. The actions result in a customer experiencing a service which does not match our aims or the commitments we have given, by not providing the correct information in my compalint letter of the 3 March 2017.

2. The DWP made the original missleading mistakes in the compalint letter of the 3 March 2017 that was sent to me.

3. The long delay in responding to me telling the DWP of the mistake in my letter of the 3 March 2017, which could have resulted in passing on the missleading information to approx 7154 (on my own estimates) to other Women who also made a complaint to the DWP

The conclusion that can be drawn as it is explicitly stated in the above information can and should apply to the other Women who had responses from the DWP who had the same misleading complaint letter prior to 5 April 2018, this may include cases that the ICE had allredy past judgment on?

From the DWP Website:

What is maladministration?
Unfortunately, we don’t always get things right first time.

The term ‘maladministration’ is not defined, but is sometimes used to describe when our actions or inactions result in a customer experiencing a service which does not match our aims or the commitments we have given.

It applies to situations in which we have not acted properly or provided a poor service.
For example: wrong advice, discourtesy, mistakes and delays.

The template letter according to J Barret was changed on 5 April 2018 to reflect some of the changing issues and requirements which were now being raised by new customers.

This amended template letter was not issued to previous customers who had already received a response on the old template letter, prior to 5 April 20187.

The letter which was sent by J Barrett DWP Complaints & Correspondence Acting Senior Team Manager does not seem to have read or even checked his own response letter to me as he had written the date as 5 April 20187, it again shows the lack of the competence or skill expected of a professional of a DWP employee (Acting Senior Team Manager)

Mr J Barrett (Acting Senior Team Manager) had written a response letter to me in connection to my FOI 2018/01917 in this letter dated the 17 October 2018 in his response he had made a statement “This amended template letter was not issued to any previous customer who had already received a response on the old template letter, prior to 5 April 20187

I have issues with this statement as it implies that prior to the 5 April 20187 was also in 2018 and 2017. This conflicts with both template letters.

The mistake on such an important letter from (Acting Senior Team Manager) it seems to be inaccurate and you cannot blame it was a template letter this time.

The House of Commons Work and Pensions Minutes of Evidence, which states that automatically system-generated letters issued by The Pension Service undergo a rigorous governance process to ensure accuracy of content and communication.

Also it states that all letters follow the DWP-wide Working Letters(2) guidance, this guidance was developed s part of a project to improve the quality of letters to customers.

A clear case of maladministration it applies to situations in which the DWP have not acted properly or provided a poor service and again have made mistakes, also it seems that both the letter of the 3 March 2017 and also the letter of the 17 October 2018 has not followed the DWP-wide Working Letter(2) guidance to ensure accurancy of content and communication.

My Freedom of Information Request are:
Did the letter of the 17 October 2018 followed the DWP-wide Working Letter(2) guidance to ensure accuracy of content and communication.

My Freedom of Information Request are:
Did the letter of the3 March 2017 followed the DWP-wide Working Letter(2) guidance to ensure accuracy of content and communication.

My Freedom of Information Request are:
Why did it take the DWP a long time to correct the information on the new template letter from my original letter of the 3 March 2017 it had taken 1 year and 5 days to amend the template letter which had misleading information.

My Freedom of Information Request are:
I am very concern that J Barrett DWP Complaints & Correspondence Acting Senior Team Manager had given conflicting information in his letter to me 17 October 2018, he had written “This amended template letter was not issued to any previous customer who had already received a response on the old template letter, prior to 5 April 20187 , he had indicated that Women had this letter sent prior to 5 April 2018 as well prior 5 April 2017, how can this happen ?? is this correct or again has the DWP made a misleading mistake, in reply to a letter that had corrected the original mistake??
20187 is an indication over both periods??

My Freedom of Information Request are:
Guy Opperman had made this statement between August 2016 and May 2018,
The Department for Work & Pensions (DWP) received and investigated 7,835 complaints from people affected by an increase to the women's state pension age.
Please could you tell me how many did the DWP had complaints from Women of the 1950's group which you had called the Waspi Women in previously FOI up to the change of the template response prior to 5 April 2018.

Yours faithfully,

Langton

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Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Equalisation of State Pension Age 1950's Women'.

You have not replied to my FOI request Equalisation of State Pension Age 1950's Women, as normally required by law.
I would like to ask for an internal review, asking you to find out why response to the request has been so slow.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/e...

Yours faithfully,

LANGTON

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
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information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Equalisation of State Pension Age 1950's Women'.

I had sent this request on 27 October 2018 it is now 1 month over due your response to my request is long overdue. By law, under all circumstances, the authority you DWP should have responded

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/e...

Yours faithfully,

LANGTON

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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1. http://www.dwp.gov.uk/freedom-of-informa...

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Equalisation of State Pension Age 1950's Women'.

over the 20 days period have not received a response

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/e...

Yours faithfully,

LANGTON

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

3 Attachments

Dear Mrs Langton,

I am writing in response to your request for information, received 27th
October.

Yours sincerely,

DWP Central FoI Team

no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

1 Attachment

Dear Mrs Langton,

I am writing in response to your request for internal review 23 November.

Your response is attached

Yours sincerely,

DWP Operations FOI Team