Dear Department for Work and Pensions,

The DWP had said if you have any queries about this letter please contact me quoting the reference number above.

I have many queries but I shall pass them onto ICE in my on going Complaints, as it is plain that because of you stated limits you are unwilling to pursue my original FOI Request.

Below are the details of a Freedom of Information request in which you had said As this question on its own has exceeded the costs limit for FOI Requests all the response has therefore exceeded the cost limit.

Therefore I will request a Freedom of Information requests which should not exceed the cost limit for FOI Requests and they are not been asked in the original refused FOI,I will await your response.

In a Foi Request your reference Fol 0073 Date 02/03/2018 the DWP had responded:
Thank you for drawing our attention to the letter dated March 2017; this letter should have stated the information ad been found to be incorrect at February 2016.

This letter is in the process of being updated.

The Department for Work and Pensions has been made aware of incorrect information on a Government Gateway web page in the past and this information was corrected.

The letter was from Mr Mark Fairbain Complaint Resolution Manager and the date of the letter was 3rd March 2017.

On the 18th of August 2018 I had sent a follow up Fol request on this subject which is almost 1 year 7 months since Mr Faibain Complaint Resolution Manager had sent the original letter.

My Freedom of Information Request is:

Will the DWP be sending me a corrected letter as they had said This letter is in the process of being updated.

My Freedom of Information Request is:

What is the written proceedure for the DWP to follow when it is found that a document that was sent out by the DWP had incorrect and misleading information.

My Freedom of Information Request is:

When you reply back to a Freedom of Information Request and you say we estimate that the cost of complying with your request would exceed the appropriate limit for central Government, set by regulations at £600.

Does this apply to any request by the Independent Case Examiner?
Or do they obtain the information that is restricted by the above DWP statement.

Department for Work and Pensions (DWP)
Central Freedom of Information Team
[email address]
Our reference: FOI2018/02418
Date: 24 September 2018

DWP Response:
In response to tour final question of:-

How many of the complaint letters sent out by the DWP had placed the wrong information which you had alluded to in your response in the Fol 0073 Date 02/03/2018 which you had said: Thank you for drawing our attention to the letter dated March 2017; this letter should have stated the information ad been found to be incorrect at February 2016. This letter is in the process of being updated
How many of the updated letters have you sent out to the people who received this incorrect information by the DWP.

The only way to obtain the number of complaint responses prior and following the revision would be to investigate on a case by case basis.

However, we estimate that the cost of complying with your request would exceed the appropriate limit for central Government, set by regulations at £600.

This represents the estimated cost of one person spending 3½ working days in determining whether the Department holds the information, and locating, retrieving and extracting it.

Under section 12 of the Freedom of Information Act the Department is not therefore obliged to comply with your request and we will not be processing it further.

Under section 16 of the Act we should help you narrow your request so that it may fall beneath the cost limit.

Regrettably due to the specific nature of your request and the volume of complaints received annually by the Department, even if we narrowed the data set to one month, this would still exceed costs.

Unfortunately, due to these limitations I am unable to advise further.

As this question on its own has exceeded the costs limit for FOI Requests all the response has therefore exceeded the cost limit.

If you have any queries about this letter please contact me quoting the reference number above.
Yours sincerely,
DWP Central FoI Team

Yours faithfully,

LANGTON

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

1 Attachment

Dear Mrs Langton,

I am writing in response to your request for information, received 24
September.

Your response is attached

Yours sincerely,

DWP Operations FOI Team

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