EPRR Communication and information management

The request was successful.

William Wetherell

Dear Stockport NHS Foundation Trust,

I am conducting a study of the emergency preparedness of NHS Acute Trusts in England. I am using the emergency and disaster management module of the Hospital Safety Index checklist of the World Health Organisation. The study is part of an MSc in Crisis & Disaster Management at the University of Portsmouth.

Under the provisions of the Freedom of Information Act 2000, I am writing to request the following information. This information relates to the NHS England Emergency Preparedness, Resilience and Response Framework in general and section 8, “Statutory requirements & underpinning principles of EPRR”, subsection 8, “Information sharing”, subsection 9, “Legal framework, public inquiries, Coroners inquests and civil action”, and section 12, “Incident response”, in particular. It also relates to the Resilient Telecommunications Guidance for NHS England and the NHS in England. This information should be readily available as part of the NHS EPRR annual assurance process.

Please note that this is a different request from my previous requests: “EPRR Coordination of emergency and disaster management activities” and “EPRR Planning”.

For clarity, to minimise the cost of my request and to prevent the disclosure of any sensitive information, I have enumerated the information I am requesting and specified how it could be provided.

Please note that the much of the information requested is only records of the existence of training, tests, a directory, update(s), procedures, exercise(s), and resources and not the contents of the training, tests, directory, update(s), procedures, exercise(s), and resources themselves.

Given the potentially sensitive nature of this information, I ask you to redact any exempt information instead of refusing disclosure. This would be in accordance with guidance on best practice from the Information Commissioner’s Office.

If you do not hold some of this information then I ask you to confirm explicitly that you do not hold it.

Communication and information management

Emergency internal and external communication

1. Any record that switchboard operators have received training in the emergency response plan(s) with regard to emergency communications. (Can be answered yes / no.)

2. The date(s) of the most recent test(s) of switchboard with regard to emergency communications. (Can be answered with a date or dates.)

External stakeholder directory

3. Any record of the existence of a current directory of contact information of external stakeholders and emergency support services available to any Incident Coordination Centre staff, switchboard operators and other key hospital staff in an emergency. (Can be answered yes / no.)

4. Any record of when the directory was most recently updated. (Can be answered with a date or dates.)

Procedures for communicating with the public and media

5. Any record of the existence of current procedure(s) for communicating with the public and media in case of an emergency or disaster. (Can be answered yes / no.)

6. Any record of whether spokespersons have received specific media training. (Can be answered yes / no.)

7. The date(s) of the most recent exercise(s) to test the above procedure(s). (Can be answered with a date or dates.)

Management of patient information

8. Any record of the existence of procedures to ensure continuity of medical record-keeping, timely access to patient data, secure storage of confidential information and back up procedures in the event of an emergency. (Can be answered yes / no.)

9. Any record of whether personnel have received training in such procedures. (Can be answered yes / no.)

10. Any record of whether resources are in place for implementation of such procedures. (Can be answered yes / no.)

Thank you for your assistance with this study.

Yours faithfully

William Wetherell

FOI, Stockport NHS Foundation Trust

1 Attachment

Dear Mr Wetherell,

 

Thank you for your request for information, which we received via email on
the 31/08/2022.

 

Your request will be dealt with under the terms of the Freedom of
Information Act 2000.

 

In some circumstances a fee may be payable and, if that is the case, you
will be informed by way of a fees notice and you will be required to pay
before we will proceed to deal with your request.

 

Please note, your request for information may be delayed due to urgent
operational responses to dealing with the Covid-19 Pandemic. We apologise
for any inconvenience this may cause, we do remain committed to responding
to your request and will respond as soon as we are able. If you are able
to please consider withdrawing your request and submitting it again at a
later date.

 

Should our response to your request breach the statutory timeframe and you
remain unhappy with our response you have the right to complain to the
Information Commissioners Office and you can contact them at

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Tel: 0303 123 1113

Website: www.ico.gov.uk 

 

There is no charge for making an appeal.

 

Please find the link to the ICO’s COVID-19 response

 

https://ico.org.uk/about-the-ico/news-an...

 

Please contact me using the address below if you have any queries.

 

Yours Sincerely

 

Laura Sillitoe

Freedom of Information and Information Governance Support Officer

Stockport NHS Foundation Trust

Stepping Hill Hospital

Poplar Grove

Stockport

Cheshire. SK2 7JE

Tel: 0161 419 4160 type ext. 11 7225 when prompted

 

Email: [1][Stockport NHS Foundation Trust request email]

 

*Please note I am currently working off site, if you need to speak to me
directly, please email me and I will call you.

 

[2]Description: Description:
http://snt-webcluster/Business/Intranet/...

 

 

This e-mail and any attachments transmitted with it are confidential and
are for the intended recipient only. If you have received this email in
error, any reading, printing, storage, disclosure, copying or any other
action taken in respect of this e-mail is prohibited and may be unlawful.
Please notify the sender immediately by reply email and then permanently
delete the email. This e-mail and its attachments have been scanned for
viruses but we cannot guarantee that they are virus free. The recipient
should check this e-mail and any attachments for viruses. The information
contained in this email may be subject to public disclosure under the
Freedom of Information Act 2000. Unless legally exempt from disclosure,
the confidentiality of this email and your reply cannot be guaranteed

References

Visible links
1. mailto:[Stockport NHS Foundation Trust request email]

William Wetherell

Dear Stockport NHS Foundation Trust

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Stockport NHS Foundation Trust's handling of my FOI request 'EPRR Communication and information management'. The Trust has not replied to my request within 20 working days.

Yours faithfully

William Wetherell

FOI, Stockport NHS Foundation Trust

Dear William,

Please accept our apologies for the delay in our response. I will chase the team who are handling this request, as soon as I receive any information I will be sure to process our response and get this sent straight away.

Again I apologise due to current pressures the Trust is facing we are trying our best to comply with FOI deadlines.

Kind regards

Laura Sillitoe
Freedom of Information and Information Governance Support Officer
Stockport NHS Foundation Trust
Stepping Hill Hospital
Poplar Grove
Stockport
Cheshire. SK2 7JE
Tel: 0161 419 4160 type ext. 11 7225 when prompted

Email: [Stockport NHS Foundation Trust request email]

*Please note I am currently working off site, if you need to speak to me directly, please email me and I will call you.

show quoted sections

Dear Ms Sillitoe

I am writing to ask when I am likely to receive a reply to my request of 18th October for an internal review please?

Yours sincerely

William Wetherell

FOI, Stockport NHS Foundation Trust

1 Attachment

Dear William,  

 

Please accept our apologies for the delay in our response. I have chased
up the team who are handling your request and as soon as I receive any
information I will be sure to send this our straight away. I will try to
have a full response available hopefully next week at some point. I will
keep chasing the team until I receive what is needed and I will keep you
updated if there is any more delays.

 

Kind regards

 

Laura Sillitoe

Freedom of Information and Information Governance Support Officer

Stockport NHS Foundation Trust

Stepping Hill Hospital

Poplar Grove

Stockport

Cheshire. SK2 7JE

Tel: 0161 419 4160 / 5295

Email: [1][Stockport NHS Foundation Trust request email]

 

*Please note I am currently working off site, if you need to speak to me
directly, please email me and I will call you.

 

[2]Description: Description:
http://snt-webcluster/Business/Intranet/...

 

 

show quoted sections

FOI, Stockport NHS Foundation Trust

2 Attachments

Dear Mr Wetherell,

 

Thank you for your request for information, which we received on the
31/08/2022. Please accept our apologies for the delay in our response.  

 

We are pleased to attach our response to your request, which is in
portable document format (PDF) and will require Acrobat reader software to
view the document. 

 

The FOI Act gives the applicant the right to access information but does
not give an automatic right to re-use the information. The re-use of
public sector information regulations 2005 regulates how individuals or
companies re-use public sector information and provides a  licensing
scheme for re-use.

 

Please note that any individuals identified do not give permission for
their personal data to be processed for the purposes of direct marketing.
Appropriate remedies will be sought in respect of any unsolicited
marketing information supplied.

 

If you have any queries about our response, please contact me, quoting the
reference number above in any future communications.

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to me in the first instance at the address below.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Information Commissioner cannot make a decision unless you have exhausted
the complaints procedure provided by the Trust.

The Information Commissioner can be contacted at: The Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9
5AF.

 

Yours sincerely

 

Laura Sillitoe

Freedom of Information and Information Governance Support Officer

Stockport NHS Foundation Trust

Stepping Hill Hospital

Poplar Grove

Stockport

Cheshire. SK2 7JE

Tel: 0161 419 4160 type ext. 11 7225 when prompted

 

Email: [1][Stockport NHS Foundation Trust request email]

 

*Please note I am currently working off site, if you need to speak to me
directly, please email me and I will call you.

 

[2]Description: Description:
http://snt-webcluster/Business/Intranet/...

 

 

This e-mail and any attachments transmitted with it are confidential and
are for the intended recipient only. If you have received this email in
error, any reading, printing, storage, disclosure, copying or any other
action taken in respect of this e-mail is prohibited and may be unlawful.
Please notify the sender immediately by reply email and then permanently
delete the email. This e-mail and its attachments have been scanned for
viruses but we cannot guarantee that they are virus free. The recipient
should check this e-mail and any attachments for viruses. The information
contained in this email may be subject to public disclosure under the
Freedom of Information Act 2000. Unless legally exempt from disclosure,
the confidentiality of this email and your reply cannot be guaranteed

References

Visible links
1. mailto:[Stockport NHS Foundation Trust request email]

William Wetherell

Dear Ms Sillitoe

Ref: FOI49935

Thank you for this.

Yours sincerely

William Wetherell