EPRR Communication and information management

The request was successful.

William Wetherell

Dear Oxford University Hospitals NHS Foundation Trust,

I am conducting a study of the emergency preparedness of NHS Acute Trusts in England. I am using the emergency and disaster management module of the Hospital Safety Index checklist of the World Health Organisation. The study is part of an MSc in Crisis & Disaster Management at the University of Portsmouth.

Under the provisions of the Freedom of Information Act 2000, I am writing to request the following information. This information relates to the NHS England Emergency Preparedness, Resilience and Response Framework in general and section 8, “Statutory requirements & underpinning principles of EPRR”, subsection 8, “Information sharing”, subsection 9, “Legal framework, public inquiries, Coroners inquests and civil action”, and section 12, “Incident response”, in particular. It also relates to the Resilient Telecommunications Guidance for NHS England and the NHS in England. This information should be readily available as part of the NHS EPRR annual assurance process.

Please note that this is a different request from my previous requests: “EPRR Coordination of emergency and disaster management activities” and “EPRR Planning”.

For clarity, to minimise the cost of my request and to prevent the disclosure of any sensitive information, I have enumerated the information I am requesting and specified how it could be provided.

Please note that the much of the information requested is only records of the existence of training, tests, a directory, update(s), procedures, exercise(s), and resources and not the contents of the training, tests, directory, update(s), procedures, exercise(s), and resources themselves.

Given the potentially sensitive nature of this information, I ask you to redact any exempt information instead of refusing disclosure. This would be in accordance with guidance on best practice from the Information Commissioner’s Office.

If you do not hold some of this information then I ask you to confirm explicitly that you do not hold it.

Communication and information management

Emergency internal and external communication

1. Any record that switchboard operators have received training in the emergency response plan(s) with regard to emergency communications. (Can be answered yes / no.)

2. The date(s) of the most recent test(s) of switchboard with regard to emergency communications. (Can be answered with a date or dates.)

External stakeholder directory

3. Any record of the existence of a current directory of contact information of external stakeholders and emergency support services available to any Incident Coordination Centre staff, switchboard operators and other key hospital staff in an emergency. (Can be answered yes / no.)

4. Any record of when the directory was most recently updated. (Can be answered with a date or dates.)

Procedures for communicating with the public and media

5. Any record of the existence of current procedure(s) for communicating with the public and media in case of an emergency or disaster. (Can be answered yes / no.)

6. Any record of whether spokespersons have received specific media training. (Can be answered yes / no.)

7. The date(s) of the most recent exercise(s) to test the above procedure(s). (Can be answered with a date or dates.)

Management of patient information

8. Any record of the existence of procedures to ensure continuity of medical record-keeping, timely access to patient data, secure storage of confidential information and back up procedures in the event of an emergency. (Can be answered yes / no.)

9. Any record of whether personnel have received training in such procedures. (Can be answered yes / no.)

10. Any record of whether resources are in place for implementation of such procedures. (Can be answered yes / no.)

Thank you for your assistance with this study.

Yours faithfully

William Wetherell

oxford@infreemation.co.uk, Oxford University Hospitals NHS Foundation Trust

[This is an automated acknowledgement of your request]

Thank you for contacting the Oxford University Hospitals NHS Foundation
Trust.

Your reference is F22-7821. Please keep a note of this reference if you
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If you have submitted a request under either the Freedom of Information
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You should receive our response within the statutory time limit of 20
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Your request may already be answered by our responses to previous requests
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If you are looking for Trust expenditure information, this is available on
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This will list all expenditure payments of £25,000 or more by month.

For information about how the Trust processes personal data, or if you
want to make a request for personal data (including medical records),
please refer to our privacy notice - [3]http://www.ouh.nhs.uk/privacy/.

Kind regards

Freedom of Information Team
Oxford University Hospitals NHS Foundation Trust
John Radcliffe Hospital
Headley Way
Headington
Oxford
OX3 9DU

References

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2. https://www.ouh.nhs.uk/about/foi/what-we...
3. http://www.ouh.nhs.uk/privacy/

noreply@infreemation.co.uk, Oxford University Hospitals NHS Foundation Trust

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If you are looking for Trust expenditure information, this is available on
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This will list all expenditure payments of £25,000 or more by month.

For information about how the Trust processes personal data, or if you
want to make a request for personal data (including medical records),
please refer to our privacy notice - [4]http://www.ouh.nhs.uk/privacy/.

Kind regards

Freedom of Information Team
Oxford University Hospitals NHS Foundation Trust
John Radcliffe Hospital
Headley Way
Headington
Oxford
OX3 9DU

References

Visible links
1. https://oxford.disclosure-log.co.uk/
2. https://ico.org.uk/make-a-complaint/offi...
3. https://www.ouh.nhs.uk/about/foi/what-we...
4. http://www.ouh.nhs.uk/privacy/

oxford@infreemation.co.uk, Oxford University Hospitals NHS Foundation Trust

Dear William Wetherell

The Oxford University Hospitals NHS Foundation Trust is writing to respond
to your request, F22-7821, sent 31/08/2022.

Please see below your request and the Trust’s response below

Communication and information management

Emergency internal and external communication

1. Any record that switchboard operators have received training in the
emergency response plan(s) with regard to emergency communications. (Can
be answered yes / no.)

Yes.

2. The date(s) of the most recent test(s) of switchboard with regard to
emergency communications. (Can be answered with a date or dates.)

6/9/22 – bleep cascade tested daily.

External stakeholder directory

3. Any record of the existence of a current directory of contact
information of external stakeholders and emergency support services
available to any Incident Coordination Centre staff, switchboard operators
and other key hospital staff in an emergency. (Can be answered yes / no.)

Yes

4. Any record of when the directory was most recently updated. (Can be
answered with a date or dates.)

Feb 2022 – next version due Sep 2022

Procedures for communicating with the public and media

5. Any record of the existence of current procedure(s) for communicating
with the public and media in case of an emergency or disaster. (Can be
answered yes / no.)

Yes

6. Any record of whether spokespersons have received specific media
training. (Can be answered yes / no.)

No.

7. The date(s) of the most recent exercise(s) to test the above
procedure(s). (Can be answered with a date or dates.)
This was last formally tested in March 2020.  Communications in the
meantime have been focussed on the COVID-19 pandemic, however the team
worked ona broader exercise to update their emergency planning earlier
this year (May 2022) following the changes that the pandemic caused
operationally.

Management of patient information

8. Any record of the existence of procedures to ensure continuity of
medical record-keeping, timely access to patient data, secure storage of
confidential information and back up procedures in the event of an
emergency. (Can be answered yes / no.)

Yes

9. Any record of whether personnel have received training in such
procedures. (Can be answered yes / no.)

YES

10. Any record of whether resources are in place for implementation of
such procedures. (Can be answered yes / no.)

Yes

 

 

For further information about Freedom of Information / Environmental
Information requests, you can visit the ICO’s website –
[1]https://ico.org.uk/for-organisations/gui... /
[2]https://ico.org.uk/for-organisations/gui....

Provision of this information does not constitute permission for its
commercial re-use in terms of the Re-Use of Public Sector Information
Regulations 2015.  You are free to use the information for your own use,
including for non-commercial research purposes.  The information may also
be used for the purposes of news reporting.  However, any other type of
re-use will require permission from the Oxford University Hospitals NHS
Foundation Trust.

Kind regards,

Freedom of Information Team
Oxford University Hospitals NHS Foundation Trust
John Radcliffe Hospital
Headley Way
Headington
Oxford
OX3 9DU

 

This response may refer to external third-party websites. The Trust does
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If you access (or provide information to) any of the external websites
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Trust accepts no responsibility for any loss or damage that you may suffer
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For information about how personal data is being used by the Oxford University
Hospitals NHS Foundation Trust, please visit -
[3]https://www.ouh.nhs.uk/privacy/.

References

Visible links
1. https://ico.org.uk/for-organisations/gui...
2. https://ico.org.uk/for-organisations/gui...
3. https://www.ouh.nhs.uk/privacy/

William Wetherell

Dear Freedom of Information Team

Thank you for this.

Yours faithfully

William Wetherell

oxford@infreemation.co.uk, Oxford University Hospitals NHS Foundation Trust

[This is an automated acknowledgement of your request]

Thank you for contacting the Oxford University Hospitals NHS Foundation
Trust.

Your reference is F22-7821. Please keep a note of this reference if you
want to contact us about your request.

If you have submitted a request under either the Freedom of Information
Act 2000 or the Environmental Information Regulations 2004, your request
will be considered.

You should receive our response within the statutory time limit of 20
working days. Therefore, the deadline for providing a response to your
request is the .

Your request may already be answered by our responses to previous requests
on our publication scheme. Our publication scheme can be found on this
webpage - [1]https://oxford.disclosure-log.co.uk/.

If you are looking for Trust expenditure information, this is available on
this webpage - [2]https://www.ouh.nhs.uk/about/foi/what-we....
This will list all expenditure payments of £25,000 or more by month.

For information about how the Trust processes personal data, or if you
want to make a request for personal data (including medical records),
please refer to our privacy notice - [3]http://www.ouh.nhs.uk/privacy/.

Kind regards

Freedom of Information Team
Oxford University Hospitals NHS Foundation Trust
John Radcliffe Hospital
Headley Way
Headington
Oxford
OX3 9DU

References

Visible links
1. https://oxford.disclosure-log.co.uk/
2. https://www.ouh.nhs.uk/about/foi/what-we...
3. http://www.ouh.nhs.uk/privacy/