Thank you for your email which has been received safely.

Please note, this email address is monitored between the hours of 9am &
5pm Monday to Friday (excluding bank holidays)

Your email will be reviewed and responded to as soon as possible. Please
note that due to the impact of Covid-19, there may be a delay in the Trust
responding to, or completing your request. We will endeavour to keep you
informed of progress. We apologise for any inconvenience this may cause.

If you would like to discuss your query directly with the IG team or if
your query is urgent please contact 0161 716 3225 during business hours.

Many thanks

Kind regards

The Information Governance Team

show quoted sections

Good afternoon

FOI ref: 2021/0968

Thank you for your request for information dated 10^th August 2021. 

We will consider your request under the Freedom of Information Act 2000.
You should receive a response within 20 working days - in this case, by
8^th September 2021 . Please be aware, the information you have requested
may not be disclosed to you if it is exempt.

We will inform you if:

•                we are unable to achieve the 20 working day deadline. We
aim to give you a revised due date as soon as possible.

•                we are unable to give you the information as responding
to your request exceeds the ‘appropriate limit’. This would apply if it
would take us longer than 18 hours to retrieve, collate and provide the
information you request.

•                your request (in full or in part) needs be transferred to
another public authority to obtain the information you have requested

For information regarding how we will handle your personal data as part of
our FOI process, please see the following address –
[1]https://www.penninecare.nhs.uk/foi.  If you require a printed copy,
please let us know.

If you have any questions about this request, please contact me quoting
the reference number above.

Yours sincerely

Ceri Owen

Information Governance Administrator

Pennine Care NHS Foundation Trust

225 Old Street

Ashton-under-Lyne

OL6 7SR

Email: [2][email address]

Website: [3]www.penninecare.nhs.uk

[4]1810-rainbowNHS[1]

Please see the email below that has come in to the IG mailbox with an FOI
request for your attention

Many thanks

Kind regards

Dean Crabtree

Information Governance Assistant

Pennine Care NHS Foundation Trust

225 Old Street

Ashton-Under-Lyne

OL6 7SR

Telephone: 0161 716 3225

Email: [email address]

Alternate Email: [Pennine Care NHS Foundation Trust request email]

Website: www.penninecare.nhs.uk

Twitter: @PennineCareNHS

Facebook: facebook.com/PennineCareNHSFT

This message may contain confidential information. If you are not the
intended recipient please inform the sender that you have received the
message in error before deleting it.  Please do not disclose, copy or
distribute information in this e-mail or take any action in reliance on
its contents: to do so is strictly prohibited and may be unlawful. Thank
you for your co-operation.

show quoted sections

Good morning

FOI ref: 2021/0968

Further to your email below, I can now respond to your request dated 10^th
August 2021.

Following receipt of your request, searches were conducted within Pennine
Care NHS Foundation Trust (the Trust) to locate the requested information
and I can confirm that the information requested is held by the Trust.

Please enter 'No System Installed' under supplier name if your trust does
not use the system:

System type - EPR

Supplier name - Civica

System name - Paris

Date installed - 2013

Contract expiration - 2028

Is this contract annually renewed? - No

Do you currently have plans to replace this system? - No

Yours sincerely

Freedom of Information Team

Pennine Care NHS Foundation Trust

Trust Headquarters

225 Old Street

Ashton under Lyne

OL6 7SR

Tele: 0161 716 3147

Email: [1][email address]

Website: [2]www.penninecare.nhs.uk

Complaint Rights

Your attention is drawn to the details below, which outline your right of
complaint.

For information regarding how we will handle your personal data as part of
our FOI process, please see the following address –
[3]https://www.penninecare.nhs.uk/foi. If you require a printed copy,
please let us know.

Should you have any further queries concerning this matter, please email,
write or contact the team on telephone number 0161 716 3147 quoting the
reference number above.

************************************************************************************************

SATISFACTION SURVEY

To help us monitor and improve our services, please complete our anonymous
satisfaction survey that can be found at the following address –

[4]https://www.surveymonkey.co.uk/r/PCFTFOI...

COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to request the Trust review their decision. However,
please be advised, as per the Freedom of Information Code of Practice
(2018), the Trust is not obliged to undertake a formal internal review on
any complaints received 40 working days after the date of response. If a
request for internal review is received after 40 working days, the Trust
may not accept your request for formal review, but will take steps to
assist you.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.

Ask to have the decision looked at again –

The quickest and easiest way to have the decision looked at again is to
telephone the case officer.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
Pennine Care NHS Foundation Trust made under the Freedom of Information
Act 2000 regarding access to information, you can lodge a complaint with
Pennine Care NHS Foundation Trust to have the decision reviewed.

Complaints should be made in writing and addressed:

The Information Governance Manager

Pennine Care NHS Foundation Trust

225 Old Street

Ashton-under-Lyne OL6 7SR

If email is prefered, complaints may be sent to
[5][email address].

The Information Commissioner

After lodging a complaint with Pennine Care NHS Foundation Trust if you
are still dissatisfied with the decision you can make an application to
the Information Commissioner for a decision on whether the request for
information has been dealt with in accordance with the requirements of the
Act.

For information on how to make an application to the Information
Commissioner please visit their website at [6]www.ico.org.uk .
Alternatively, phone or write to:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone: 01625 545 700

From: PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST)
Sent: 13 August 2021 12:17
To: [7][FOI #781025 email]
Cc: PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST)
Subject: 2021/0968

Good afternoon

FOI ref: 2021/0968

Thank you for your request for information dated 10^th August 2021. 

We will consider your request under the Freedom of Information Act 2000.
You should receive a response within 20 working days - in this case, by
8^th September 2021 . Please be aware, the information you have requested
may not be disclosed to you if it is exempt.

We will inform you if:

•                we are unable to achieve the 20 working day deadline. We
aim to give you a revised due date as soon as possible.

•                we are unable to give you the information as responding
to your request exceeds the ‘appropriate limit’. This would apply if it
would take us longer than 18 hours to retrieve, collate and provide the
information you request.

•                your request (in full or in part) needs be transferred to
another public authority to obtain the information you have requested

For information regarding how we will handle your personal data as part of
our FOI process, please see the following address –
[8]https://www.penninecare.nhs.uk/foi.  If you require a printed copy,
please let us know.

If you have any questions about this request, please contact me quoting
the reference number above.

Yours sincerely

show quoted sections