EPOS Training Manual

Ash Hill made this Freedom of Information request to Post Office Limited

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was refused by Post Office Limited.

Dear Post Office Limited,

I would be grateful if you could provide me with the following information under current Freedom of Information legislation:

Any usage manuals, training guides or materials on the Horizon Point-of-Sale system or any electronic point-of-sale systems used by the Post Office.

Yours faithfully,

Ash Hill

Jackie Lawrence, Post Office Limited

Our ref: FOI2021/00620

Dear Ash Hill,

Thank you for your request for information which was received on 12th
July. Your request is being considered under the terms of the Freedom of
Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 11th
August.

Please note that due to members of the Information Rights team being
absent due to Covid-19, it is taking longer to process information
requests at this time and regrettably we may be unable to respond to your
request by the due date identified above. We are progressing information
requests as quickly as possible in these circumstances and apologise for
any delay.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,

Jackie Lawrence

Information Rights Team

Finsbury Dials

20 Finsbury Street

London

EC2Y 9AQ

Information Rights Team, Post Office Limited

Our ref: FOI2021/00620

Dear Ash Hill,

I am writing with regards to your request for information, which was
received on 12th July.

We have started to consider your request, however we require further
information before we are able to proceed.

With regard to the Horizon point-of-sale system, do you mean the use of
the Horizon IT system, for example the User's Guide or do you mean Guides
on specific products sold through Horizon?

As you will appreciate the statutory timescale for our response to your
request will not commence until we are supplied with the further
information which we require. In the event that we do not hear from you we
will assume that you do not wish to proceed with your request.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,
Jackie Lawrence

Information Rights Team

Finsbury Dials

20 Finsbury Street

London

EC2Y 9AQ

Dear Information Rights Team,

Thank you for your reply. Please can you provide the user guide(s) for the Horizon IT system and any guides for specific items at the point-of-sale (e.g. how to process products through the till).

Yours sincerely,

Ash Hill

Information Rights Team, Post Office Limited

1 Attachment

Dear Ash,

Please find attached the response relating to your Freedom of Information
request.

Regards,

Jackie Lawrence

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London

EC2Y 9AQ