Reference: FOI-585519293
Date of request: 09/02/2024
Title of request: Environmental Services

Dear Rich Davids,

Thank you for your Freedom of Information Request.

I can confirm that this will be reviewed and allocated to the appropriate
service area for response.

You will receive a further acknowledgement once your request has been
allocated.

Kind regards
Sandwell Council

Sandwell Council...working for you

[1]www.sandwell.gov.uk

══════════════════════════════════════════════════════════════════════════

[2]Facebook    [3]Twitter   [4]YouTube

For your information residents can now use their MySandwell account to log
many Sandwell Council requests online, including reporting missed
collections; fly tipping and pot holes. Residents can also check their
council tax balance on MyAccounts and find "MyNearest" on their
personalised homepage. For information please go to
[5]www.sandwell.gov.uk/mysandwell.

References

Visible links
1. http://www.sandwell.gov.uk/
2. https://www.facebook.com/sandwellcouncil
3. https://twitter.com/sandwellcouncil
5. http://www.sandwell.gov.uk/mysandwell

Reference: FOI-585519293
Date of request: 09/02/2024
Title of request: Environmental Services
Information request:

1. For your environmental health teams (e.g pest control, domestic
nuisance, food hygiene animal welfare, permits etc.) do you have internal
teams?

2. If you have internal teams what is the size of the teams?

3. Do you use purchase any of the following systems:

rostering

Scheduling

Mobile working app

4.Who provides these and what is the contract renewal/end dates?

5. If you do not purchase systems have you built your own or is it manual
processes (e.g spreadsheets) 6. If you work with outsourcers, who are
they?

 

Yours faithfully,

 

Rich

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[FOI #1083592 email]

Dear Rich Davids,

Thank you for your Freedom of Information request dated 9 February 2024 in
which you asked:

 

Under the Freedom of Information Act, I would like to request the
following information. Specifically, I would like to request:

1. For your environmental health teams (e.g pest control, domestic
nuisance, food hygiene animal welfare, permits etc.) do you have internal
teams?

2. If you have internal teams what is the size of the teams?

3. Do you use purchase any of the following systems:

rostering

Scheduling

Mobile working app

4.Who provides these and what is the contract renewal/end dates?

5. If you do not purchase systems have you built your own or is it manual
processes (e.g spreadsheets)

6. If you work with outsourcers, who are they?

 

 

Having considered your request, we have provided the following response
below: -

 

1.   We have listed below the internal teams we have that provide the
services you have identified: -

 

Pollution Control Team (10 staff)

Environmental Health Safety Team covering Food Safety, Health & Safety and
Infectious Diseases (10 staff)

Environmental Health Commercial Team covering Commercial Nuisance,
Commercial Waste, Animal Welfare (9 staff)

Environmental Enforcement Team covering domestic noise nuisance and
fly-tipping (9 staff)

Pest Control Team (5 staff)

 

2.   Please see response to question 1 for size of teams.

 

3.   Our services identified above do not use Rostering or Mobile Working
Apps but our Pest Control Team do use a scheduling system for pest control
appointment bookings.

 

4.   The scheduling system used for pest control appointment bookings is
named DRS and is provided by Advanced Business Software Solutions. The
current contract with this company is due to expire on 29 June 2026.

 

5.   All of the services identified above use a case management system
called Civica APP as well as their own manual processes such a
spreadsheets.

 

6.   Food Hygiene inspections are outsourced to Osbourne Richardson and
our Animal Welfare enforcement and emergency response service.

 

 

 

We hope our response fully satisfies your expectations. However, if you
are dissatisfied, you are entitled to an Internal Review.

 

Internal review requests should be submitted within 40 working days of the
date of receipt of this correspondence.

Please submit your review request through your account
[1]https://my.sandwell.gov.uk/

 

If you are not content with the outcome of our internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

Please remember to quote the reference number above in any future
communications.

 

Yours sincerely

 

Borough Economy Directorate

Kind regards
Sandwell Council

Sandwell Council...working for you

[2]www.sandwell.gov.uk

══════════════════════════════════════════════════════════════════════════

[3]Facebook    [4]Twitter   [5]YouTube

For your information residents can now use their MySandwell account to log
many Sandwell Council requests online, including reporting missed
collections; fly tipping and pot holes. Residents can also check their
council tax balance on MyAccounts and find "MyNearest" on their
personalised homepage. For information please go to
[6]www.sandwell.gov.uk/mysandwell.

References

Visible links
1. https://my.sandwell.gov.uk/
2. http://www.sandwell.gov.uk/
3. https://www.facebook.com/sandwellcouncil
4. https://twitter.com/sandwellcouncil
6. http://www.sandwell.gov.uk/mysandwell