Reference Number: EIR 868

Dear Philip Spence,

The Yorkshire Water Services Ltd Data Protection Team acknowledges your
request on 25/07/2024 for information regarding:

‘I am enquiring about the environmental impact of lose Manhole covers in the
middle of Church Street, Norton on Derwent, YO17 9HP.

Please can you me information relating to the  intrusive noise generated by the
lose Manhole covers on the residents of Church Street.

Please can you send me correspondence, system logs, maintenance schedules and
reports, complaints, risk assessments, emails, texts,  relating to these lose
Manhole covers.’

We will respond to your request for information in compliance with the
Environmental Information Regulations 2004.

The Regulations allow us 20 working days to respond to a request from the
date of its receipt.  However, occasionally it is necessary to extend the
20-working-day time limit for issuing a response if the complexity and
volume of the information makes it impractical for us to respond within
the original deadline.  If this is the case we will notify you of this
delay.

You will be informed in advance if there is a charge for supplying copies
of the information. We will also provide you with an explanation if we are
unable to disclose and respond to your request.  If the requested
information contains references to any third parties, we may need to
consult with them before deciding whether to release the information.

Should you have any queries regarding your request, please feel free to
contact us quoting reference EIR 868.

Yours sincerely,

Data Protection Team

Email: [1][email address]

Want to know a bit more about Yorkshire Water? Our website is full of
useful info, from how to apply for a water meter to planning your next
walk at one of our beautiful reservoirs - it’s all at yorkshirewater.com

Need to talk to us? For the best way to get in touch with us, go to
yorkshirewater.com/contact

Now the legal stuff! The information and any files sent as part of this
email are confidential, possibly legally privileged and for the
addressee’s attention only. If you’ve wrongly received this email, please
reply to it to let the sender know and delete it from your computer. Just
to confirm, this email isn’t a binding offer, acceptance, amendment,
waiver or any agreement or obligation – unless this is clearly stated in
the email.

We need to let you know that the content is subject to the legal notice at
yorkshirewater.com/about-us/our-policies/privacy-policy. Any disclosure,
copying, distribution or action taken based on its contents, is prohibited
and may be unlawful.

Yorkshire Water Services Limited
Registered Office Western House, Halifax Road, Bradford, BD6 2SZ
Registered in England and Wales No 2366682

References

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1. mailto:[Yorkshire Water request email]

Reference Number: EIR 868

Dear Philip Spence,

I refer to your request for information submitted to Yorkshire Water dated
25/07/2024:

‘I am enquiring about the environmental impact of lose Manhole covers in the
middle of Church Street, Norton on Derwent, YO17 9HP.

Please can you me information relating to the  intrusive noise generated by the
lose Manhole covers on the residents of Church Street.

Please can you send me correspondence, system logs, maintenance schedules and
reports, complaints, risk assessments, emails, texts,  relating to these lose
Manhole covers.’

Please find attached the data we hold in relation to your request for the
manhole covers you identified.

For the correspondence requested as part of this request from residents
(complaints , emails, texts) in reviewing the information that you have
requested, we are satisfied that the information amounts to personal data
and should not be disclosed under Regulation 12(3) and 13. We are
satisfied that the disclosure of the information you have requested in
relation to this would allow the identification of an identifiable
individual(s). Secondly, disclosure of this information would contravene
principle a, of the Data Protection Act 2018 and GDPR, as there is no
lawful basis for this processing. Based on this we will not be able to
provide this information to you.”

We do not have a maintenance schedule or risk assessment for manhole
covers, we visit these reactively when an issue is reported. As such for
the purposes of paragraph 12(4)(1)(a), a public authority may refuse to
disclose information to the extent that (a) it does not hold that
information when an applicant’s request is received.

I trust that the provision of this data satisfies your request.  In
accordance with the Environmental Information Regulations 2004, if you are
not satisfied with this reply to your request you can ask for an internal
review.  A request for an internal review must be submitted within 40
working days by contacting the Data Protection Team.

Thank you for contacting Yorkshire Water.

Yours sincerely,

Data Protection Team

Email: [1][email address]

Want to know a bit more about Yorkshire Water? Our website is full of
useful info, from how to apply for a water meter to planning your next
walk at one of our beautiful reservoirs - it’s all at yorkshirewater.com

Need to talk to us? For the best way to get in touch with us, go to
yorkshirewater.com/contact

Now the legal stuff! The information and any files sent as part of this
email are confidential, possibly legally privileged and for the
addressee’s attention only. If you’ve wrongly received this email, please
reply to it to let the sender know and delete it from your computer. Just
to confirm, this email isn’t a binding offer, acceptance, amendment,
waiver or any agreement or obligation – unless this is clearly stated in
the email.

We need to let you know that the content is subject to the legal notice at
yorkshirewater.com/about-us/our-policies/privacy-policy. Any disclosure,
copying, distribution or action taken based on its contents, is prohibited
and may be unlawful.

Yorkshire Water Services Limited
Registered Office Western House, Halifax Road, Bradford, BD6 2SZ
Registered in England and Wales No 2366682

References

Visible links
1. mailto:[email%20address]