Environmental Crime Processing Systems (South East)

The request was successful.

Dear Woking Borough Council,

What software do you use for Environmental Crime Enforcement (Issue and processing of fixed penalty notices)?
When does the current contract with the software supplier end?

Yours faithfully,

Bobby Lightfoot

Comments, Woking Borough Council

Thank you for your email.

E-mails will be replied to as soon as possible but within a maximum of 14 days of their receipt. If a reply cannot be sent within this timescale, an e-mail will be sent specifying a target date for the response.

Use of your personal data

In order to respond to your enquiry, we (Woking Borough Council) are collecting your personal data. Unless the law allows us to do so, we will not use the personal data you are providing for any other purpose.

In order to respond to your enquiry, you personal data might be shared with:

- Neighbouring local authorities or Surrey County Council

- Freedom Leisure, if your enquiry is about local leisure services

- New Vision Homes, if your enquiry is about Council owned housing

- Serco, if your enquiry is about parks and ground maintenance

- Thameswey Group, if your enquiry concerns the housing and energy services they provide on the Council's behalf

- Skanska Facilities Management, if your enquiry is about Council-owned property

- The emergency services, if required

We will hold your personal data for no longer than 7 years after our last contact with you. You can contact us to ask us to access or to rectify the personal data we have about you or to object to the processing of it.

More information on how we collect and use your personal data and the control you have over it is available on our website:

w​o​k​i​n​g​.​g​o​v​.​u​k​/​d​a​t​a​p​r​o​t​e​c​t​i​o​n​<​h​t​t​p​:​/​/​w​b​c​s​i​t​e​s​/​s​i​t​e​s​/PM/gdpr/ProjDocs/woking.gov.uk/dataprotection>

Kind regards,

Customer Services
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​___________________________
Woking Borough Council, Civic Office, Gloucester Square, Woking, Surrey GU21 6YL
Phone: 01483 755855 | Fax: 01483 768746 | Web: www.woking.gov.uk

show quoted sections

Comments, Woking Borough Council

We acknowledge receipt of your Freedom of Information Request. Your request has been forwarded to the Policy department for action.
Kind regards
Customer Services

______________________________________________
Woking Borough Council, Civic Offices, Gloucester Square, Woking, Surrey, GU21 6YL
Phone: 01483 755855 | Fax: 01483 768746 | Web: www.woking.gov.uk

________________________________________
From: Bobby Lightfoot [[FOI #642657 email]]
Sent: 03 February 2020 21:17
To: Comments
Subject: Freedom of Information request - Environmental Crime Processing Systems (South East)

Dear Woking Borough Council,

What software do you use for Environmental Crime Enforcement (Issue and processing of fixed penalty notices)?
When does the current contract with the software supplier end?

Yours faithfully,

Bobby Lightfoot

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #642657 email]

Is [Woking Borough Council request email] the wrong address for Freedom of Information requests to Woking Borough Council? If so, please contact us using this form:
https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the latest advice from the ICO:
https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

show quoted sections

Woking Borough Council

Dear Sir/Madam,

Freedom of Information Act 2000 - Information Request.

Reference: (4802-11595263)
Subject: Environmental Crime Processing Systems (South East)

Thank you for your request for information under the Freedom of
Information Act 2000. Your request was received on 03/02/2020 and we are
dealing with it under the terms of the Act.

You will receive the information requested within 20 working days unless
the Council does not hold the information or there is a reason for it to
be withheld. We will write to you in any event.

In the meantime, if you have any questions please do not hesitate to
contact the Democratic Services Team at Woking Borough Council.

Democratic Services (FOI Request).
Civic Offices,
Gloucester Square,
Woking,
GU21 6YL.
[1]Email: [email address]
Tel: 01483 755855

Yours faithfully,

Woking Borough Council,
Civic Offices,
Gloucester Square,
Woking,
GU21 6YL.

show quoted sections

Woking Borough Council

Dear Sir/Madam,

Freedom of Information Act 2000 - Information Request.
Our Reference (4802-11595263).

Further to your request for information dated 03/02/2020, I can confirm that your request has been dealt with as a formal request for information under the Freedom of Information Act 2000.

You requested;
FOI Request Subject `Environmental Crime Processing Systems (South East)`.
FOI Request Details;
What software do you use for Environmental Crime Enforcement (Issue and processing of fixed penalty notices)?

When does the current contract with the software supplier end?

.

I confirm that the Council holds information which meets the description contained in your request and the information requested is set out below.

Software is supplied by our contractors for environmental crime enforcement; Local Authority Support (formally Kingdom) who use their own in house systems. Our access to this system will end once our contract with LAS ends. Currently Feb 2021 with view to extend for 2 years. We do not hold any information on the software itself, the supplier or when their contract with that software supplier will end.

I hope that you are satisfied with the way in which your request for information has been dealt with. If not, the Council has decided that any complaint regarding requests for information that cannot be dealt with satisfactorily on an informal basis should be dealt with in accordance with its established complaints procedure.

Complaints.
Woking Borough Council,
Civic Offices,
Gloucester Square,
Woking,
GU21 6YL.
Email: [email address]

Details of the Council's complaints procedure may be found at:
https://www.woking.gov.uk/council-and-de...

Alternatively, I can forward you a paper copy of a leaflet giving details. I am also happy to discuss any queries that you may have regarding how we have dealt with your request for information. In addition, you may apply to the Information Commissioner for a decision whether your request for information has been dealt with in accordance with the requirements of the Act (although I understand that the Information Commissioner may decline to become involved if you have not first exhausted the Council's complaints procedure).

The Information Commissioner may be contacted at:
Information Commissioner's Office.
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF.
Tel: 08456 306060 or 01625 545745
Email: [email address]
Website: www.ico.org.uk

Yours faithfully,

Emma Bourne.
Environmental Health Manager,
Woking Borough Council,
Civic Offices,
Gloucester Square,
Woking,
GU21 6YL.
[email address]

show quoted sections