Entry Charges, Thresholds, Maximum Journey Times, Extension Fares and OSIs

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Dear Transport for London,

I would like to request the following information about the Oyster and contactless system:

1) Entry Charges and Thresholds. My understanding is that throughout zones 1-6 the entry charge is the zone 1-6 through fare when using PAYG only while the threshold is the cheapest single fare from the station at the time of touch in. If a travelcard is present on the Oyster card then the entry charge is reduced to the zone 1-4 through fare when entry is outside the zones covered by the travelcard. The threshold remains the same if outside the zones.

Please detail the entry charges and thresholds that apply at all stations outside zones 1-6. Please specify the charges with and without a travelcard present on the Oyster card. Please list the charges for each ticket type (Adult, 11-15, 16-18, Disabled Railcard and Other Railcards). Also please specify charges for 5-10 zip cards where these apply.

2) Maximum Journey Times. Since you last responded on this matter Brentwood has been moved to zone 9 and extensions to Hertford East and Gatwick Airport have been added. I assume therefore that journey times to Brentwood and Dartford follow the standard rules. Please confirm the pseudo zones for Watford Junction, Grays area, Shenfield, Broxbourne to Hertford East and Merstham to Gatwick Airport. Please also confirm whether the table published on your website really requires extending to 21 or more zones. Amersham to Shenfield is cited as an example of a 20 zone journey, but surely Watford Junction to Shenfield is an extra zone, and how many zones would Shenfield to Gatwick Airport require?

3) Extension fares. Please provide a list of extension fares for all out of zone journeys. In each case please list separate figures for when a zone 1-6, 1-7, 1-8 and 1-9 travelcards are held. As with entry charges, please list figures for Adult, 11-15, 16-18, Disabled and other Railcards.

4) Contactless Capping on Gatwick Extension. Related to (3), please confirm how the contactless system calculates caps and extension fares on the Gatwick extension. As a specific example, what would the charge be for off-peak journeys Redhill-London Bridge, several zone 1-2 tube journeys, then London Bridge to Redhill? How would that charge be made up?

5) Finally, Out of Station Interchanges. The pdf list in the transparency area of your website is still dated April 2015. Please confirm whether that is still the up-to-date list. In particular, has the OSI between Hackney Central and Downs been removed as it is no longer required now the link bridge has opened. If it hasn't, are there any plans to remove the OSI?

Yours faithfully,

Mike Whitaker

FOI, Transport for London

Dear Mr Whitaker

 

Our Ref:         FOI-2168-1516

 

Thank you for your e-mail received on 11 February 2016 asking for
information about Oyster card and contactless fares.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 10 March 2016. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

In the meantime, if you would like to discuss this matter further, please
feel free to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[2][TfL request email]

 

 

 

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FOI, Transport for London

4 Attachments

Dear Mr Whitaker

 

Our Ref:         FOI-2168-1516

 

Thank you for your e-mail received on 11 February 2016 asking for
information about Oyster card and contactless fares.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we do hold the information you require.

 

1)    Entry Charges and Thresholds. My understanding is that throughout
zones 1-6 the entry charge is the zone 1-6 through fare when using PAYG
only while the threshold is the cheapest single fare from the station at
the time of touch in. If a travelcard is present on the Oyster card then
the entry charge is reduced to the zone 1-4 through fare when entry is
outside the zones covered by the travelcard. The threshold remains the
same if outside the zones.

 

I can confirm that all of the above statement is correct.

 

Please detail the entry charges and thresholds that apply at all stations
outside zones 1-6. Please specify the charges with and without a
travelcard present on the Oyster card. Please list the charges for each
ticket type (Adult, 11-15, 16-18, Disabled Railcard and Other Railcards).
Also please specify charges for 5-10 zip cards where these apply.

 

Attached is a data file, listing all the Entry charges, Exit charges and
Entry Thresholds as they currently apply.

 

To find, for example, the Peak Entry Charge at Oxford Circus one first
looks up Oxford Circus in Aux Code Sites worksheet to find that for Entry
Fare the required Aux_Fare_Code is 1. Looking up that Code 1 in the Aux
Fares worksheet identifies that the Peak Adult Entry Charge is 770 pence.

 

Please note that the file gives the requested information for all
stations. We do not have a document for the requested stations only.

 

2)    Maximum Journey Times. Since you last responded on this matter
Brentwood has been moved to zone 9 and extensions to Hertford East and
Gatwick Airport have been added. I assume therefore that journey times to
Brentwood and Dartford follow the standard rules. Please confirm the
pseudo zones for Watford Junction, Grays area, Shenfield, Broxbourne to
Hertford East and Merstham to Gatwick Airport. Please also confirm whether
the table published on your website really requires extending to 21 or
more zones. Amersham to Shenfield is cited as an example of a 20 zone
journey, but surely Watford Junction to Shenfield is an extra zone, and
how many zones would Shenfield to Gatwick Airport require?

 

We have not changed Maximum Journey Times (MJT) for journeys to/from
Brentwood. Brentwood remains set as a Zone 11 station. For MJT purposes
stations are considered to be in the following zones:

 

Dartford – 8

Watford Junction – 9

Grays etc – 10

Shenfield – 12

Broxbourne – Hertford East – 11

Merstham – Gatwick Airport – 10

 

Journeys from both Amersham and Watford Junction are both 20 zone journeys
for MJT purposes.

 

Journeys between Shenfield and stations on the Gatwick Airport extension
are all 21 zone journeys.

 

3)    Extension fares. Please provide a list of extension fares for all
out of zone journeys. In each case please list separate figures for when a
zone 1-6, 1-7, 1-8 and 1-9 travelcards are held. As with entry charges,
please list figures for Adult, 11-15, 16-18, Disabled and other Railcards.

 

The attached files show all extension fares for when zone 1-6, 1-7, 1-8 or
1-9 Travelcards are held or, for Contactless, the equivalent caps are
reached.

 

CodeDesc gives the descriptions of all the extension fares, along with an
identifying code (FARESET_ID) in each case and the zones that the system
uses for each of them. FarePrce gives the prices for each of the listed
value of FARESET_ID.

 

4)    Contactless Capping on Gatwick Extension. Related to (3), please
confirm how the contactless system calculates caps and extension fares on
the Gatwick extension. As a specific example, what would the charge be for
off-peak journeys Redhill-London Bridge, several zone 1-2 tube journeys,
then London Bridge to Redhill? How would that charge be made up?

 

Contactless searches for the best value amongst all possible combinations
of caps and extension fares. In the example given, assuming the journeys
to/from Redhill are both Off-peak, the total charge would be £15.30 which
is the Zones 1-4 Day Cap (£9.30) plus two off-peak extension fares
(2x£3.00).

 

5)    Finally, Out of Station Interchanges. The pdf list in the
transparency area of your website is still dated April 2015. Please
confirm whether that is still the up-to-date list. In particular, has the
OSI between Hackney Central and Downs been removed as it is no longer
required now the link bridge has opened. If it hasn't, are there any plans
to remove the OSI?

 

An update will be posted on our website very soon. It incorporates one
minor change only, namely inclusion of a new internal Out of Station
Interchange (OSI) at Lewisham Network Rail Station for the benefit of
customers making the step-free interchange. We are not intending to remove
the Hackney Downs/Hackney Central OSI.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please feel free to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

 

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Dear FOI,

Thank you very much for your detailed response to my request. There is just one thing I still don't understand about the Gatwick extension fares. You say: "In the example given, assuming the journeys to/from Redhill are both Off-peak, the total charge would be £15.30 which is the Zones 1-4 Day Cap (£9.30) plus two off-peak extension fares (2x£3.00)." I understand how that is calculated given that £3.00 is the off-peak fare from Redhill to either South or East Croydon, i.e. the fare from Redhill to zone 5. What I don't get is why the off-peak fare to a zone 3 station (eg Forest Hill or Streatham or Tulse Hill) isn't combined with the zone 1-2 day cap. That would be £6.50 + £3.90 + £3.90 for a total of £14.30. Please can you explain why that isn't used?

Yours sincerely,

Mike Whitaker

FOI, Transport for London

Dear Mr Whitaker

 

Our Ref:         FOI-2168-1516

 

Thank you for your e-mail regarding your recent FOI request.

 

The system does not allow extension fares to vary between stations set up
as in the same zone. The Redhill extension fares are therefore the same as
for Horley and Salfords (hence £4.70 rather than £3.90) and the
combination of Zone 12 cap and two extension fares is a higher value than
for the Zone 1-4 cap.

 

I hope this clarifies how the fare is calculated. If you have any further
questions please let me know.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

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Dear FOI,

Thank you for your further clarification. Unfortunately I'm still slightly puzzled. Is the whole line between Merstham and Gatwick Airport treated as one zone for extension purposes? Many of the normal fares appear to be set in four zones (Gatwick, Horley/Salfords, Earlswood/Redhill and Merstham). Are these proper zones or has something special been set up? If the line is just one zone for extension fares, does Gatwick use the Horley/Salfords fare for extension purposes?

Yours sincerely,

Mike Whitaker

FOI, Transport for London

Dear Mr Whitaker

 

Our Ref:         FOI-2168-1516

 

For system purposes, Merstham to Horley inclusive are all in the same zone
and thus have common extension fares. System-wise Gatwick Airport is in a
zone of its own and has its own extension fares.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

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