Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

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Dear Selby District Council,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does Selby District Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

Info, Selby District Council

Hi,

Thank you for your e-mail.

I have forwarded the enquiry to the relevant department

Kind Regards,
Maoma, Customer Services Advisor

Info

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Freedom of information administration, Selby District Council

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Good Morning,

 

Please find attached acknowledgement letter for your recent Freedom of
Information request.

 

Kind regards,

Heather Taylor

 

 

 

Freedom of information administration

Freedom of Information Administration

 

t: 01757 705101
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 Selby District Council, Civic Centre, Doncaster Road, Selby, YO8 9FT.
 

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District Council. If you are not the
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Stacey Carter,

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Good Morning,

Please find attached a response to your recent Freedom of Information request.

Your sincerely

Stacey Carter
Benefits & Taxation Officer

t: 01757 705101
e: [email address]
w: www.selby.gov.uk

Follow us on twitter @SelbyDC
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Access Selby
Civic Centre
Doncaster Road
Selby
YO8 9FT

The information in this e-mail, and any attachments, is confidential and may be
subject to legal professional privilege. It is intended solely for the attention
and use of the named addressee(s). Its contents do not necessarily represent
the views or opinions of Selby District Council. If you are not the intended
recipient please notify the sender immediately. Unless you are the intended
recipient, or his/her representative, you are not authorised to, and must not,
read, copy, distribute, use or retain this message or any part of it.

Dear Stacey Carter,

Thank you for stating that Selby District has its computer software set so that non-specific
payments are allocated to the oldest year's liability.

Would you please confirm whether or not any measures are in place to check that allocating an unmatched payment to the oldest debt in these circumstances would put the current year's liability also in arrears, and if so whether the payment would be moved in respect of the current year's account to avoid unnecessary recovery action, additional costs etc.?

Yours sincerely,

Gwyn Worth

Stacey Carter,

Hi Gwyn,

Yes all accounts are checked before a summons is issued (a pre summons list) and any payments that are clearly for current years but have gone to the oldest debt are moved and reallocated to the current year to avoid further unnecessary recovery action

Yours sincerely

Stacey Carter
Benefits & Taxation Officer

t: 01757 705101
e: [email address]
w: www.selby.gov.uk

Follow us on twitter @SelbyDC
Like us on Facebook

Access Selby
Civic Centre
Doncaster Road
Selby
YO8 9FT

The information in this e-mail, and any attachments, is confidential and may be
subject to legal professional privilege. It is intended solely for the attention
and use of the named addressee(s). Its contents do not necessarily represent
the views or opinions of Selby District Council. If you are not the intended
recipient please notify the sender immediately. Unless you are the intended
recipient, or his/her representative, you are not authorised to, and must not,
read, copy, distribute, use or retain this message or any part of it.

Dear Stacey Carter,

Thank you for confirming that any payments which are clearly for the current year which have gone to the oldest debt are moved and reallocated to the current year to avoid further unnecessary recovery action.

It is encouraging that Selby District Council is apparently mindful of the principles surrounding the appropriation of payments and implement them.

Yours sincerely,

Gwyn Worth

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