Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

West Yorkshire Combined Authority did not have the information requested.

Dear West Yorkshire Combined Authority,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does West Yorkshire Combined Authority have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

Freedom.Info, West Yorkshire Combined Authority

Dear Gwyn

 

Thank you for your Freedom of Information (FOI) request dated 5 October
2017

 

Your exact request was:-

 

“A council taxpayer who owes more than just the current year's liability
runs the risk of incurring additional recovery costs through a further
application for a liability order if payments which are intended for the
current year's liability are allocated by the council's computer to the
previous year's liability. This would most likely happen where a
non-specific payment is made and the computer software is set to
automatically allocate these payments to the oldest year's debt.

 

Councils’ computer systems have the necessary flexibility to be set to
allow non-specific payments to be allocated to the arrears or the current
year's liability.

 

I understand that the majority of billing authorities have their computer
software set to ensure that their customers are not subject to unnecessary
recovery action, additional costs or hardship, i.e. so non-specific
payments are allocated to the current year's liability.

 

How does West Yorkshire Combined Authority have its computer software set
to deal with non-specific payments? Current or oldest year's liability?”

 

West Yorkshire Combined Authority (“WYCA”) may hold information relevant
to your request. However, we are unable to process your request without
further clarification.

 

Under section 1(3) of the FOI Act, an authority is not obliged to comply
with an FOI request when it reasonably requires further information in
order to identify and locate the information requested. As a result, we
would be grateful if you would clarify the following:-

 

·         Please can you clarify if your request relates to council tax
payments? If so, please be aware that West Yorkshire Combined Authority
(WYCA) is not a council and does not have responsibility for the
collection of council tax payments. WYCA is a collaboration between the
local authorities in West Yorkshire and is responsible for economic growth
and transport services in the West Yorkshire region.

 

Please be assured we are keen to assist with your request. However, we
cannot guarantee that any exemptions under the FOI Act will not apply to
any further information requested. Please also be aware that where a
request is subject to clarification, the request will be processed and
responded to within 20 working days of receipt of sufficient
clarification.

 

Regards

 

Angie Shearon | Information Officer

West Yorkshire Combined Authority

Wellington House | 40-50 Wellington Street | Leeds | LS1 2DE

Tel: 0113 251 7220 | Email: [1][email address]

 

Combined Authority Website at [2]www.westyorks-ca.gov.uk

Follow the West Yorkshire Combined Authority on [3]Twitter

 

 

From: Gwyn Worth [mailto:[FOI #436496 email]]

Sent: 05 October 2017 17:01

To: Enquiries <[West Yorkshire Combined Authority request email]>

Subject: Freedom of Information request - Ensuring customers are not
subject to unnecessary recovery action, additional costs or hardship

 

Dear West Yorkshire Combined Authority,

 

A council taxpayer who owes more than just the current year's liability
runs the risk of incurring additional recovery costs through a further
application for a liability order if payments which are intended for the
current year's liability are allocated by the council's computer to the
previous year's liability. This would most likely happen where a non
specific payment is made and the computer software is set to automatically
allocate these payments to the oldest year's debt.

 

Councils computer systems have the necessary flexibility to be set to
allow non specific payments to be allocated to the arrears or the current
year's liability.

 

I understand that the majority of billing authorities have their computer
software set to ensure that their customers are not subject to unnecessary
recovery action, additional costs or hardship, i.e. so non specific
payments are allocated to the current year's liability.

 

How does West Yorkshire Combined Authority have its computer software set
to deal with non specific payments. Current or oldest year's liability?

 

Yours faithfully,

 

Gwyn Worth

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