Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

The request was partially successful.

Dear Coventry City Council,

Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does Coventry City Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

Freedom of Information Portal,

Dear Sir / Madam

REQ03334 - Freedom of Information Act 2000

Thank you for your Email requesting information under the above
legislation, which we received on 12 October 2017. We will respond to you
within 20 working days of the date of receipt.  If there are any problems
with this request that may delay the response, we will contact you.

For more information, you can view the latest information issued by the
Council on our [1]Disclosure Log, [2]Publication Scheme and [3]Open Data.

Please quote your reference number in any further communications on this
matter.

Kind regards,
Information Governance Team

Room 21a, The Council House, Earl Street, Coventry, CV1 5RR
E-mail: [4][Coventry City Council request email]

References

Visible links
1. http://www.coventry.gov.uk/foieirrequests
2. http://www.coventry.gov.uk/info/200031/d...
3. http://www.coventry.gov.uk/opendata
4. mailto:[Coventry City Council request email]

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org