Dear Coventry City Council,
Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship
A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.
Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.
I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.
How does Coventry City Council have its computer software set to deal with non specific payments. Current or oldest year's liability?
Dear Sir / Madam
REQ03334 - Freedom of Information Act 2000
Thank you for your Email requesting information under the above
legislation, which we received on 12 October 2017. We will respond to you
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