Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

The request was partially successful.

Dear Chiltern District Council,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does Chiltern Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

Dear Chiltern District Council,

Response to this request is delayed. By law, Chiltern District Council should normally have responded promptly and by 7 November 2017

Yours faithfully,

Gwyn Worth

Dear Chiltern District Council,

Can you please advise when you expect to have a response to my 7 November 2017 request.

Yours faithfully,

Gwyn Worth

Dear Chiltern District Council,

Response to this request is delayed. By law, Chiltern District Council should normally have responded promptly and by 7 November 2017.

Yours faithfully,

Gwyn Worth

Dear Chiltern District Council,

Response to this request is delayed. By law, Chiltern District Council should normally have responded promptly and by 7 November 2017..

Yours faithfully,

Gwyn Worth

CDC FOI, Chiltern District Council

Dear Gwyn Worth

Apologies for not getting back to you sooner.  Your request that you sent
on 10th November 2017 was only retrieved by the FOI team following your
email alerting us.  From our subsequent investigation it appears that a
technical fault occurred when the request was imported into the FOI
tracking system and therefore we very much appreciate you bringing this
error to our attention.

Your request is now being dealt with and has been assigned the case
reference number of 16466.  You should receive an acknowledgment shortly
to this affect.   We will endeavour to get the response to you as soon as
possible to minimise any further delay.

Apologies once again.

Yours sincerely

FOI Team
Chiltern District Council

show quoted sections

FOI Assistant CDC,

King George V House, King George V Road
Amersham, Buckinghamshire, HP6 5AW
Email: [1][email address]
www.chiltern.gov.uk
 
 

CHILTERN AND SOUTH BUCKS DISTRICT COUNCILS
--------------------------------------------------------------------------
   
Date: 20/11/2017
e-mail:
For the attention of: Gwyn Worth
Our Ref: FOI 16466
 
   
   
Dear Sir / Madam

Thank you for your email requesting information under the provisions of
the Freedom of Information Act 2000 which provides a ‘right of access’ to
recorded information.

This is to acknowledge receipt of your valid request. A guide to
information that is held is contained in the Chiltern District Council
Publication Scheme via the following link

[2]http://www.chiltern.gov.uk/FOIpublicatio...

The Council will send you a response to your request in due course.

Yours faithfully
 
 
 
CHILTERN DISTRICT COUNCIL
[3][email address]

References

Visible links
1. mailto:[email address]
2. http://track.vuelio.uk.com/z.z?l=aHR0cDo...
3. mailto:[email address]

Chiltern District Council

2 Attachments

King George V House, King George V Road
Amersham, Buckinghamshire, HP6 5AW
Email: [1][email address]
www.chiltern.gov.uk
 
 

CHILTERN AND SOUTH BUCKS DISTRICT COUNCILS
--------------------------------------------------------------------------
   
Date: 21/11/2017
e-mail:
For the attention of: Gwyn Worth
Our Ref: FOI 16466
 
   
   
Dear Sir / Madam

REQUEST FOR INFORMATION

Further to our acknowledgement to your email requesting information under
the provisions of the Freedom of Information Act 2000 we are providing you
with our response.

REQUEST

Freedom of Information request - Ensuring customers are not subjectto
unnecessary recovery action, additional costs or hardship Dear Chiltern
District Council, A council taxpayer who owes more than just the current
year's liability runs the risk of incurring additional recovery costs
through a further application for a liability order if payments which are
intended for the current year's liability are allocated by the council's
computer to the previous year's liability. This would most likely happen
where a non specific payment is made and the computer software is set to
automatically allocate these payments to the oldest year's debt. Councils
computer systems have the necessary flexibility to be set to allow non
specific payments to be allocated to the arrears or the current year's
liability. I understand that the majority of billing authorities have
their computer software set to ensure that their customers are not subject
to unnecessary recovery action, additional costs or hardship, i.e. so non
specific payments are allocated to the current year's liability. How does
Chiltern Council have its computer software set to deal with non specific
payments. Current or oldest year's liability? 

RESPONSE

Chiltern District council has its software set to pay the old year’s
outstanding liability if there is a non-specific payment.

We hope this answers your questions, but if not, you can contact us
(details below) with your query quoting the FOI number at the top of this
page. You can also seek an internal review of your request if you remain
unhappy with the outcome. Ultimately you can complain to the Information
Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
should you remain dissatisfied, having exhausted the authority's internal
review procedures. If you would like more information about the role and
work of the Information Commissioner go to the website [2]www.ico.gov.uk

Yours faithfully
 
 
 
CHILTERN DISTRICT COUNCIL
[3][email address]

References

Visible links
1. mailto:[email address]
2. http://track.vuelio.uk.com/z.z?l=aHR0cDo...
3. mailto:[email address]

Dear Chiltern District Council,

Thank you for stating that 'Chiltern District council has its software set to pay the old year’s outstanding liability if there is a non-specific payment'.

Would you please confirm whether or not any measures are in place to check that allocating an unmatched payment to the oldest debt in these circumstances would have the consequences of putting the current year's liability also in arrears, and if so, in accordance with R. v Miskin Lower Justices [1953] 1 Q.B. 533, whether the payment would be moved in respect of the current year's account to avoid unnecessary recovery action, additional costs etc.?

Yours faithfully,

Gwyn Worth

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