Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

Response to this request is long overdue. By law, under all circumstances, City of York Council should have responded by now (details). You can complain by requesting an internal review.

Dear City of York Council,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does City of York Council have its computer software set to deal with non specific payments. Current or oldest year's liability?
Yours faithfully,

Gwyn Worth

foi@york.gov.uk, City of York Council

Thank you for your email. Please note this is an automatically generated receipt to let you know we have received your email.

For information :

* The timescale for responding to Freedom of Information Act (FOI) and Environmental Information Regulation (EIR) requests is up to 20 working days. We will contact you promptly if we need you to clarify your request or an extension to complete a public interest test.

* The timescale for responding to requests for personal information under the Data Protection Act (DPA) subject access to records is 40 calendar days. We will contact you promptly if we require further information from you.

* The timescale for responding to requests for a review is up to 15 working days. You are also able to contact the Information Commissioner, contact details below:

Information Commissioner's Office
Wycliffe House Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Fax: 01625 524 510
Or email: [email address]<mailto:[email address]> (please include your telephone number)

Regards
Customer Feedback Team

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Help protect the environment! - please don't print this email unless you really need to.

foiresponses_NO-REPLY@york.gov.uk, City of York Council

Dear Gwyn,

Freedom of Information

Please see below the response to your enquiry under the Freedom of Information Act received on 5th October.

The receipt allocation parameters are set as follows : -

Receipts are matched to the expected instalment plan / arrangement set for the customer

Non matching receipts are allocated to the oldest debt first

It will then allocate using the following sequence

1. Costs
2. Summonsed debt
3. Summonsed penalties
4. Unsummonsed debt
5. Unsummonsed penalties

If you are dissatisfied with our response you have the right to ask for a review of how your enquiry was handled and responded to. This can be done by contacting us through [City of York Council request email] stating your reason(s) why you are dissatisfied, and we will pass this to the information governance team who deal with all reviews of how we have dealt with FOI enquiries. If after they complete their investigation and reply to you with their findings, you still remain dissatisfied you can contact the Information Commissioner, contact details below:
Information Commissioner's Office
Wycliffe House Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Fax: 01625 524 510
Or email: [email address] (please include your telephone number)

Yours sincerely

David Walker

Dear [email address],

Thank you for stating that York City Council has its computer software set so that 'non matching receipts are allocated to the oldest debt first'.

Would you please confirm whether or not any measures are in place to check that allocating an unmatched payment to the oldest debt in these circumstances would put the current year's liability also in arrears, and if so whether the payment would be moved in respect of the current year's account to avoid unnecessary recovery action, additional costs etc.?

Yours sincerely,

Gwyn Worth

foiresponses_NO-REPLY@york.gov.uk, City of York Council

Please note the email address you sent your email to, is used only for sending purposes and not monitored. This means all emails sent to this address will not be seen by any council officers and will also be deleted.
Please resend your email to [City of York Council request email]

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Help protect the environment! - please don't print this email unless you really need to.

Dear City of York Council,

Thank you for stating that York City Council has its computer software set so that 'non matching receipts are allocated to the oldest debt first'.

Would you please confirm whether or not any measures are in place to check that allocating an unmatched payment to the oldest debt in these circumstances would put the current year's liability also in arrears, and if so whether the payment would be moved in respect of the current year's account to avoid unnecessary recovery action, additional costs etc.?

Yours faithfully,

Gwyn Worth

foi@york.gov.uk, City of York Council

Thank you for your email. Please note this is an automatically generated receipt to let you know we have received your email.

For information :

* The timescale for responding to Freedom of Information Act (FOI) and Environmental Information Regulation (EIR) requests is up to 20 working days. We will contact you promptly if we need you to clarify your request or an extension to complete a public interest test.

* The timescale for responding to requests for personal information under the Data Protection Act (DPA) subject access to records is 40 calendar days. We will contact you promptly if we require further information from you.

* The timescale for responding to requests for a review is up to 15 working days. You are also able to contact the Information Commissioner, contact details below:

Information Commissioner's Office
Wycliffe House Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Fax: 01625 524 510
Or email: [email address]<mailto:[email address]> (please include your telephone number)

Regards
Customer Feedback Team

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
Help protect the environment! - please don't print this email unless you really need to.

Dear [email address],

Can you please advise when you expect to have a response to my 11 October 2017 query.

Yours sincerely,

Gwyn Worth

foi@york.gov.uk, City of York Council

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    FW IGF 3285 Freedom of Information request Ensuring customers are not subject to unnecessary recovery action additional costs or hardship.txt

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Hello Gwyn,

Please find attached a copy of our response sent to you on the 11th October...

Regards

Lucinda Child | Complaints and Feedback Officer.
t: 01904 554145 | e: [email address]

City of York Council | Information Governance, Complaints and Feedback Team
West Offices | Station Rise | York YO1 6GA
www.york.gov.uk | facebook.com/cityofyork | @CityofYork

show quoted sections

Dear [email address],

Thank you. However I asked the following:

"Gwyn Worth 11 October 2017
Delivered
Dear City of York Council,

Thank you for stating that York City Council has its computer software set so that 'non matching receipts are allocated to the oldest debt first'.

Would you please confirm whether or not any measures are in place to check that allocating an unmatched payment to the oldest debt in these circumstances would put the current year's liability also in arrears, and if so whether the payment would be moved in respect of the current year's account to avoid unnecessary recovery action, additional costs etc.? "

Yours sincerely,

Gwyn Worth

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