Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

The request was successful.

Dear Waltham Forest Borough Council,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does Waltham Forest Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

Do not reply, Waltham Forest Borough Council

Re: FOI case FOIX345569

Subject:

computer software set to deal with non specific payments

Description:

How does Waltham Forest Council have its computer software set to deal
with non specific payments. Current or oldest year's liability?

Dear Sir/Madam,

Thank you for your recent request for information. Your request was
received on 11 Oct 2017 and we are dealing with it under the terms of the
Freedom of Information Act (2000), and in line with the Council's policy
and protocols.

In some circumstances a fee may be payable and if that is the case, we
will let you know. A fees notice will be issued to you, and you will be
required to pay before we will proceed to deal with your request.

If you have any queries about this message, please contact us via email
at: [1][email address] or by post at:

The London Borough of Waltham Forest
Town Hall
Forest Road
London
E17 4JF

Please remember to quote the reference number FOIX345569 in any future
communications.

Kind regards,
The Information Officer

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Revenuesfoi, Waltham Forest Borough Council

1 Attachment

Please find attached the response to your FOI request submitted to the
London Borough of Waltham Forest on 10 October 2017.

 

Kind Regards

 

Liz Appiah

Application & Project Procurement Officer

L B Waltham Forest

0208 496 8383

[email address]

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intended only for the addressee(s). It may contain privileged and
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must not read, copy or distribute it, nor take any action in reliance upon
it. If you have received this e-mail in error, please inform the sender as
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Do not reply, Waltham Forest Borough Council

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Please see attached response sent to requester by email on 3.11.17

CONFIDENTIALITY NOTICE: The information contained in this e-mail is
intended only for the addressee(s). It may contain privileged and
confidential information and, if you are not the intended recipient, you
must not read, copy or distribute it, nor take any action in reliance upon
it. If you have received this e-mail in error, please inform the sender as
soon as possible and delete the e-mail from your computer. E-mail may be
corrupted or altered during or after transmission. We accept no
responsibility for changes made to this e-mail after it was sent. Whilst
we take reasonable steps to identify software viruses, any attachments to
this email may contain viruses which our anti-virus software has failed to
identify. No liability is accepted for such viruses, and we therefore
recommend that you carry out your own anti-virus checks before opening any
attachments. Information contained in this e-mail may be subject to public
disclosure under the Freedom of Information Act 2000 or the Environmental
Information Regulations 2004.

Gwyn Worth left an annotation ()

'How does Waltham Forest Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

In response to the above request I can confirm that the Council does hold the requested information and advise you as follows:

The Waltham Forest Council Tax software system has been set to allocate unmatched payments to the current year. This came into effect on 18 September 2017. '

Dear Waltham Forest Borough Council,

Thank you for confirming that the 'Council Tax software system has been set to allocate unmatched payments to the current year'. It is encouraging that Waltham Forest Borough Council is apparently mindful of the principles surrounding the appropriation of payments and implement them.

Presumably the decision taken in September 2017 to allocate unmatched payments to the current year was to mitigate recovery action on the customer’s current year’s debt and prevent additional charges being applied?

Yours faithfully,

Gwyn Worth

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