Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

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Dear Calderdale Metropolitan Borough Council,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does Calderdale Metropolitan Borough Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

Julie Elliott, Calderdale Metropolitan Borough Council

1 Attachment

Dear Ms Worth,

 

Please find attached our acknowledgement letter in respect to your recent
Freedom of Information request reference 8628.

 

Kind regards

 

Julie Elliott

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