Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

Currently waiting for a response from Rhondda Cynon Taff Council, they must respond promptly and normally no later than (details).

Dear Rhondda Cynon Taff Council,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does Rhondda Cynon Taff Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

Freedomofinformation, Rhondda Cynon Taff Council

Dear Mr Worth

Thank you for your request for information.

Your request will be processed in accordance with the Freedom of
Information Act 2000 (or Environmental Information Regulations 2004, if it
relates to environmental information).

You should ordinarily expect to receive a response to your request no
later than 20 working days following the date of submission to the
Council. We will contact you should this not be the case.

Yours sincerely

Corporate Governance Team
for Director of Legal & Democratic Services

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