Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

The request was successful.

Dear Westminster City Council,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does Westminster Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

Knowledge Information Management Team, Westminster City Council

Information request
Our reference: 6273834

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Dear Ms Worth
 
Thank you for contacting Westminster City Council's Knowledge &
Information Management Team. 

Your query will be allocated for response, and someone will contact you
within 5 working days to confirm the details of your request and whether
it is subject to a fee. 

Please see the Westminster City Council website for further information on
Data Protection policies
- [1]http://www.westminster.gov.uk/services/c...

CCTV Requests
Where your request relates to the provision of CCTV Footage with regard to
yourself or your property, you MUST complete a CCTV Subject Access Request
Form (please click on URL above). 

Please note that the Council is not responsible for all cameras operating
in the borough. Nor can it guarantee that any incident(s) requested were
captured by its CCTV operations. Furthermore, in line with its policies
the Council retains footage for no more than 31 calendar days from the
date of recording. 

Please see the Westminster City Council website for further information on
requesting CCTV footage -
[2]www.westminster.gov.uk/cctvrequests 

Kindest regards, 
 
Information Management Team
Westminster City Council
5 Strand
London
WC2N 5HR
[email address]
 
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References

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2. http://www.westminster.gov.uk/cctvrequests

Westminster City Council

Information request
Our reference: 6273834

--------------------------------------------------------------------------

 
Dear Ms Worth
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 9 October
2017.
 
Request summary
A council taxpayer who owes more than just the current year's liability
runs the risk of incurring additional recovery costs through a further
application for a liability order if payments which are intended for the
current year's liability are allocated by the council's computer to the
previous year's liability. This would most likely happen where a non
specific payment is made and the computer software is set to automatically
allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to
allow non specific payments to be allocated to the arrears or the current
year's liability.

I understand that the majority of billing authorities have their computer
software set to ensure that their customers are not subject to unnecessary
recovery action, additional costs or hardship, i.e. so non specific
payments are allocated to the current year's liability.

How does Westminster Council have its computer software set to deal with
non specific payments. Current or oldest year's liability?
 
We are dealing with your request under the Freedom of Information Act
2000and we aim to send a response by 6 November 2017.
 
The Freedom of Information Act 2000may restrict the release of some or all
of the information you have requested. We will carry out an assessment and
if any exemptionsapply to some or all of the information then we might not
provide that information to you. We will inform you if this is the case
and advise you of your rights to request an internal review and to
complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
Yours sincerely
 
Information Management Team
Westminster City Council
Information Services
Tel: 0207 641 3921
Email: [1][Westminster City Council request email]
Web: [2]www.westminster.gov.uk
 
NOTE: Please do not edit the subject line when replying to this email.

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Westminster City Council

1 Attachment

Information request
Our reference: 6273834

--------------------------------------------------------------------------

 
Dear Ms Worth
 
Thank you for your request for information received on 9 October 2017.
 
Please find attached our response to your request.

If you are dissatisfied with your response please send your Internal
Review request to the email address below

[1][Westminster City Council request email]

 
Yours sincerely
 
 
Parmeen Sarda
Westminster City Council
Tel: 0207 641 3921
Email: [email address]
Web: [2]www.westminster.gov.uk
 
NOTE: Please do not reply to this email.

References

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Gwyn Worth left an annotation ()

Response:

'Westminster City Council has a separate liability year billing and cash receipting accounts system.

This means that at the start of each financial year, every open liability council tax account is allocated a unique account number for that year’s liability.

Provided the charge payer quotes the full and correct council tax account number when they make a remittance, the payment will be allocated to that year’s liability and not any previous year.

Therefore, Westminster is not affected by the allocation of non-specific payments'

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