Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

The request was partially successful.

Dear Harrogate Borough Council,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does Harrogate Borough Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

Rich Kemp, Harrogate Borough Council

Dear Gwyn


Thank you for your email which we received on 05/10/2017. We are treating
this as a request for information under the Freedom of Information Act
2000. This means that —


o if we need more information about what you want, we will contact you
again as soon as we can; the twenty working days in which to give you
the information will start once we know exactly what you want
o if we do not hold the information, we will, if we can, transfer your
request to an authority who does hold it, and tell you what we have
done (please contact us immediately if you do not want us to do this);
otherwise, we will let you know that we do not hold the information
o if we hold the information and there is no reason to withhold it, we
will send it to you as soon as we can.  If there is likely to be a
delay for any reason, we will let you know
o if we believe that there is a good reason why the information should
not be disclosed, we will let you know as much as we can about how we
reached our decision


We will respond to your request promptly, and in any event, within the 20
working day limit as set out in s10 of the Act.




Rich Kemp LLB (Hons)

(Debt & Information Law)

Legal & Governance

Harrogate Borough Council

PO Box 787




tel: 01423 500600 (ext - 58602)

email:  [1][email address]




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