Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

Waiting for an internal review by South Hams District Council of their handling of this request.

Dear South Hams District Council,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does South Hams District Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

Dear South Hams District Council,

Response to this request is delayed. By law, South Hams District Council should normally have responded promptly and by 28 November 2017

Yours faithfully,

Gwyn Worth

Dear South Hams District Council,

Response to this request is delayed. By law, South Hams District Council should normally have responded promptly and by 28 November 2017.

Yours faithfully,

Gwyn Worth

Dear South Hams District Council,

Response to this request is delayed. By law, South Hams District Council should normally have responded promptly and by 28 November 2017...

Yours faithfully,

Gwyn Worth

Dear South Hams District Council,

Response to this request is long overdue. By law, under all circumstances, South Hams District Council should have responded by now

Yours faithfully,

Gwyn Worth

Dear South Hams District Council,

Response to this request is long overdue. By law, under all circumstances, South Hams District Council should have responded by now.

Yours faithfully,

Gwyn Worth

Dear South Hams District Council,

Response to this request is long overdue. In fact it is overdue by 100 days. By law, under all circumstances, South Hams District Council should have responded by now

Yours faithfully,

Gwyn Worth

Dear South Hams District Council,

Response to this request is long overdue. In fact it is overdue by 138 days. By law, under all circumstances, South Hams District Council should have responded by now

Yours faithfully,

Gwyn Worth

Dear South Hams District Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of South Hams District Council's handling of my FOI request 'Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship'.

Will you please address this FOI request, thank you.

https://www.whatdotheyknow.com/request/e...

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/e...

Yours faithfully,

Gwyn Worth

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