Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

The request was successful.

Dear Uttlesford District Council,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does Uttlesford District Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

auto-response@uttlesford.gov.uk, Uttlesford District Council

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[1]Monday, 30 October 2017
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This is an automated response to thank you for your email which has just
been received.
We aim to respond fully to all emails from the public as soon as possible,
where they are seeking a response. However, please note that if your
enquiry is particularly complicated or requires substantial investigation
then it may take up to 10 working days to provide you with a full and
accurate response.

You may wish to see if your enquiry can be dealt with online at
www.uttlesford.gov.uk. The Council's website enables payments to be made
online as well as providing comprehensive information.

Please do not reply to this automated response.

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Sue Ellis, Uttlesford District Council

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[1]Tuesday, 31 October 2017

Dear Mr Worth

 

Please find attached the response to your freedom of information request

 

Best wishes

 

Sue Ellis IRRV (Hons)

Revenues Manager

 

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References

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1. http://www.recycleforessex.com/crimenott...
2. https://www.uttlesford.gov.uk/contactus

Dear Sue Ellis,

Thank you for confirming that the Council has checking procedures in place. It is encouraging that Uttlesford District Council is apparently mindful of the principles surrounding the appropriation of payments and implement them.

Yours sincerely,

Gwyn Worth

auto-response@uttlesford.gov.uk, Uttlesford District Council

1 Attachment

[1]Tuesday, 31 October 2017
--------------------------------
This is an automated response to thank you for your email which has just
been received.
We aim to respond fully to all emails from the public as soon as possible,
where they are seeking a response. However, please note that if your
enquiry is particularly complicated or requires substantial investigation
then it may take up to 10 working days to provide you with a full and
accurate response.

You may wish to see if your enquiry can be dealt with online at
www.uttlesford.gov.uk. The Council's website enables payments to be made
online as well as providing comprehensive information.

Please do not reply to this automated response.

--------------------------------

 

[2][IMG]

References

Visible links
1. http://www.recycleforessex.com/crimenott...
2. https://www.uttlesford.gov.uk/contactus