Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

The request was successful.

Dear Barnsley Metropolitan Borough Council,

Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does Barnsley Borough Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

Information Requests, Barnsley Metropolitan Borough Council

Ref: FOIA/1377

Dear Gwyn

Re: Request for Information – Freedom of Information Act 2000

Thank you for your request for information about non specific payments.

Your email request was received on 9 October 2017 and I am dealing with it under the terms of the Freedom of Information Act 2000.

Your request will be processed as soon as possible, and we will try to provide the information within 20 working days as required. The deadline date when the information should be available to you is 6 November 2017.

In some circumstances a fee may be payable and if that is the case, I will let you know the likely charges before proceeding.

If you have any queries about this email, please contact me. Please remember to quote the reference number above in any future communications.

Yours sincerely,

Tom Grierson

Customer Feedback and Improvement Officer
Customer Feedback and Improvement Team
Customer Services

Mail: Barnsley MBC, Feedback and Improvement Team, Gateway Plaza, Sackville Street, Barnsley, S70 9GG
Tel: 01226 770770

Information Requests, Barnsley Metropolitan Borough Council

1 Attachment

Good Afternoon,

Please find attached the response to your recent FOI request.

Regards,

Tom Grierson

Customer Feedback and Improvement Officer
Customer Feedback and Improvement Team
Customer Services

Mail: Barnsley MBC, Feedback and Improvement Team, Gateway Plaza, Sackville Street, Barnsley, S70 9GG
Tel: 01226 770770

Dear Information Requests,

Thank you for confirming that 'BMBC’s computer software allocates non-specific payments to current years liability'.

It is encouraging that Barnsley Borough Council is apparently mindful of the principles surrounding the appropriation of payments and implement them.

Yours sincerely,

Gwyn Worth

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org