Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

The request was partially successful.

Dear Doncaster Borough Council,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does Doncaster Borough Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

Freedom of Information Requests, Doncaster Borough Council

Dear Gwyn Worth,

Re: Request for information under the Freedom of Information Act 2000

Thank you for your request for information.

Your request has been passed to the Revenues department. They will endeavour to search for any information held to provide you with a response as soon as is possible within 20 working days and in any case by the 3rd November 2017.

Yours sincerely

Sarah Marshall
Freedom of Information Officer
Tel 01302 736000
Doncaster Council

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