Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

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Dear Craven District Council,

A council taxpayer who owes more than just the current year's liability runs the risk of incurring additional recovery costs through a further application for a liability order if payments which are intended for the current year's liability are allocated by the council's computer to the previous year's liability. This would most likely happen where a non specific payment is made and the computer software is set to automatically allocate these payments to the oldest year's debt.

Councils computer systems have the necessary flexibility to be set to allow non specific payments to be allocated to the arrears or the current year's liability.

I understand that the majority of billing authorities have their computer software set to ensure that their customers are not subject to unnecessary recovery action, additional costs or hardship, i.e. so non specific payments are allocated to the current year's liability.

How does Craven District Council have its computer software set to deal with non specific payments. Current or oldest year's liability?

Yours faithfully,

Gwyn Worth

accesstoinfo@cravendc.gov.uk, Craven District Council

text

Craven District Council
1 Belle Vue Square, Broughton Road, Skipton, BD23 1FJ
www.cravendc.gov.uk

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David Roper-Newman, Craven District Council

1 Attachment

Please see the Council's reply to your recent request for information.

David Roper-Newman
Information Governance Manager
t: 01756706336
e: [email address]

Craven District Council
1 Belle Vue Square, Broughton Road, Skipton, BD23 1FJ
www.cravendc.gov.uk

This e-mail, including any attachments, is confidential
and intended only for the attention and use of the named addressee(s). It may
contain information covered by legal, professional or other privilege. If you
are not an addressee, please inform the sender immediately and destroy this
e-mail. Do not read, copy, use, retain or disclose this e-mail or any part of
it. Its contents do not necessarily represent the views or opinions of Craven
District Council. All reasonable precautions have been taken to ensure no
viruses are present in this e-mail. Craven District Council cannot accept
responsibility for loss or damage arising from the use of this e-mail or
attachments and recommend that you subject these to virus checking
procedures prior to use.

Please be aware that all communications sent to or from Craven District
Council may be subject to recording and/or monitoring in accordance with
relevant legislation.

Gwyn Worth left an annotation ()

Response:

'The Council’s system uses 25 steps or scenarios to identify whether a particular debt should be allocated between current and old debt. In summary, the system attempts to identify this based on the amount or permutations of the amount of the payment and the payment plans on both current and previous debts. If none of those 25 scenarios work it then defaults to the current debt. Obviously we can reallocate this to an older debt if the customer asks us to do so.'

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